Quadax, Inc.

Call Center Representative

• Answer incoming phone calls from patients, physician offices, and insurance companies
• Make outbound calls to patients and physician offices to obtain information or provide case updates
• Review case history and insurance correspondence to provide information to callers
• Communicate benefit investigation results to patients and physicians
• Pre-qualify patients for available financial assistance
• Complete special projects assigned by management
• Meet productivity and quality goals set by call center management
• Participate in team meetings by sharing observed trends and recurring issues
• Perform other duties as assigned

Patient Advocacy Representative – Inbound Call Center

Account Representative

• Manage the application, customization, and training aspects of Xpeditor Claims Management implementations
• Implement Quadax software products including Xpeditor, Eligibility, Denial Management Workflow, Decision Intelligence, ICV Medicare and Medicaid, Axis, Host Interface Module for Epic, and DDE Link
• Work with hospital billing department managers and billers to identify differences between Quadax claims processing software and the hospital’s current EDI system
• Conduct parallel testing to identify customization needed to bring new clients into production/live status
• Write, test, and document custom data converts and edits
• Work with EDI Client Setup, EDI Edits and Documentation, and EDI Transmissions to set up new payers in new territories
• Provide training to small- and large-sized client groups
• Travel onsite to clients multiple times to complete implementations
• Collaborate with managers, billers, and internal EDI teams while maintaining relationships with multiple clients

Patient Advocacy Representative – Inbound Call Center

Account Implementation Representative – Healthcare EDI Software