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AI Solution Architect
Qualfon. Maintain a detailed, current profile for every client in the assigned portfolio, including locations, stakeholders, performance and SLA trends, contract terms, renewal dates, and current and potential AI capabilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI strategy and adoption, with a strong focus on client relationship management and the ability to translate AI capabilities into business value. Proficient in developing tailored AI adoption roadmaps and presenting compelling narratives to stakeholders.
Highest-signal resume keywords
Client-Facing Relationship ManagementAI Strategy and AdoptionBusiness AcumenExecutive-Level CommunicationSolution Consulting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI CapabilitiesGenAIConversational AIRPAAnalyticsQuality/Workforce AIPerformance Data AnalysisBusiness Case DevelopmentMeasurement Plan CreationContract Terms Understanding
Soft Skills
Relationship BuildingPresentation SkillsCollaborationTrust ManagementCommunication
Industry Keywords
BPOOutsourcingContact CenterWorkforce OperationsAI-Enabled Services
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Maintain a detailed, current profile for every client in the assigned portfolio, including locations, stakeholders, performance and SLA trends, contract terms, renewal dates, and current and potential AI capabilities
- Serve as the single point of accountability for AI strategy and adoption within the assigned client portfolio
- Track and report AI penetration, pipeline, adoption metrics, ROI, and revenue generation to leadership
- Translate Qualfon's GenAI, conversational AI, agent assist, automation, analytics, quality, and workforce AI capabilities into client-specific business value and ROI narratives
- Design and present tailored AI adoption roadmaps aligned with client business priorities
- Explain AI capabilities, implementation requirements, and expected outcomes in client conversations
- Represent client requirements and feedback to Qualfon's product and technical teams
- Partner with Strategic Account Managers and Business Developers on account strategy, quarterly business reviews, renewals, and expansion opportunities
- Co-develop AI narratives for new business pursuits and proposals, including SOW input and solution-level pricing considerations
- Scan the market for relevant AI offerings, vendors, and capabilities
- Recommend additions to Qualfon's client-facing AI portfolio based on competitive and industry analysis
- Maintain working knowledge of the competitive landscape for AI-enabled BPO and outsourcing services
Requirements
What you’ll need- Proven experience in a client-facing relationship management, account management, or solution consulting role, ideally within BPO, outsourcing, or a related services industry
- Working technical fluency in AI and automation capabilities, including GenAI, conversational AI, RPA, analytics, quality/workforce AI
- Ability to build and manage trusted relationships with external clients and internal Sales/Operations partners
- Strong business acumen, including ability to read contract terms, performance data, and P&L impact
- Excellent executive-level communication and presentation skills
- Ability to build a business case and measurement plan for a proposed AI capability
- Willingness and ability to travel to client sites as needed
- Experience in a solution architect, pre-sales, or technical account management role preferred
- Direct experience with contact center, BPO, or workforce operations preferred
- Familiarity with GenAI quality evaluation, agent-assist, or conversational AI platforms preferred
- Prior experience partnering directly with Sales/Account Management functions in a matrixed structure preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Life and Accidental Death & Dismemberment
- Short Term Disability
- Long Term Disability
- Accident insurance
- Critical Illness insurance
- Hospital Indemnity
- Legal services
- Identity Protection
- Pet Insurance
- 401k
- Paid time off (PTO)
- Colorado Paid Sick and Safety Leave, per applicable state law provisions and Company policy