Qualfon

Insurance

• Complete up to 64 hours of paid pre-licensing training
• Support customers by phone and email with new policy quotes and billing inquiries
• Process endorsements, cancellations, and coverage updates
• Navigate underwriting questions and explain insurance protection to clients
• Ensure transactions comply with industry regulations and internal quality standards
• Transition into a licensed Property & Casualty insurance expert role after passing the state exam

Property & Casualty Insurance Licensing Program

• Complete paid pre-licensing training for a Property & Casualty insurance license
• Support customers by phone and email with new policy quotes and billing inquiries
• Process endorsements, cancellations, and coverage updates
• Navigate underwriting questions and explain insurance protection to clients
• Ensure transactions comply with industry regulations and internal quality standards
• Transition from trainee to licensed P&C insurance professional

Account Manager

• Maintain and expand relationships with existing Fortune 500 customers
• Assist in managing customer account plans and budgets
• Communicate customer needs and expectations
• Ensure client satisfaction and understand clients’ strategic direction
• Present solutions and resolutions to business concerns or issues
• Participate in contract negotiations and State of the Business meetings with executive management
• Identify new or expanded opportunities and understand request requirements
• Work with Client Service Specialists on inventory management, order challenges, project specifications, and related activities
• Estimate projects, jobs, or changes in alignment with client budgets
• Communicate project assumptions and timeline requirements internally and with clients
• Conduct Start of Work Meetings
• Meet with clients or stakeholders for project status updates and business reviews
• Create and maintain relationships within client organizations
• Provide customer feedback about concerns, expectations, and business problems
• Review project metrics and identify trends with internal departmental teams
• Handle billing reviews, credit and billing disputes
• Manage purchase orders and resolve purchase order or contract concerns
• Conduct follow-up meetings and communications regarding client needs or concerns
• Research client-industry trends and understand industry regulations and guidelines
• Travel as required for client business
• Create customer account plans meeting company standards
• Adhere to GMP, GDP, HIPAA, safety, and security guidelines
• Perform other assigned duties

Onsite Account Manager

Human Resources

• Provide primary support to the HR Manager
• Administer core HR services for employees and managers according to corporate and site policies and procedures
• Perform employment-related functions and act as site liaison with Talent Acquisition, Compensation, Benefits, and Payroll centers of excellence
• Coordinate and manage onboarding and offboarding procedures
• Manage employee data recording and filing in electronic and hardcopy formats
• Manage Leave of Absence requests in accordance with federal, state, and company guidelines
• Communicate company policies and procedures
• Support employee performance evaluation administration
• Ensure site/regional compliance with workers' compensation and state and federal law
• Provide employee relations support to leads, supervisors, and managers under the site HR Manager
• Communicate Human Resources information to employees
• Support unemployment insurance compliance and reporting
• Provide applicable reports and HR-related administrative support
• Champion and adhere to company guidelines and policies
• Perform other assigned tasks

Human Resources Generalist

Customer Support

• Respond to inbound and outbound service inquiries by telephone in a consistently polite manner
• Handle basic eligibility and benefits questions from dental providers
• Forward specific inquiries as directed for priority resolution
• Document each encounter and resolution in the computer tracking system
• Deliver on customer requests and concerns with a friendly and professional demeanor
• Work in a fast-paced environment while maintaining a professional attitude
• Work independently and adhere to the assigned schedule with minimal assistance
• Multitask across several computer applications while speaking with customers

Property & Casualty Insurance Licensing Program

Property & Casualty Insurance Licensing Program

Onsite Account Manager

Human Resources Generalist

Seasonal Customer Service Representative