FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce data analysis, forecasting, and capacity planning, utilizing tools such as Excel and Power BI to drive performance improvement and operational efficiency. Strong analytical skills combined with effective communication enable collaboration with cross-functional teams to align solutions with strategic goals.
Highest-signal resume keywords
Workforce ManagementData AnalysisForecastingSQLPower BI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisForecastingCapacity PlanningSQLPythonExcelReportingBusiness Process ImprovementTrend MonitoringScenario-Based Modeling
Soft Skills
Analytical SkillsProblem SolvingCritical ThinkingVerbal CommunicationWritten Communication
Tools & Technologies
ExcelPower BITableauSQLSelf-Service Automation Tools
Industry Keywords
Workforce ManagementBPO ReportingData QualityGovernanceRegulatory Compliance
Tech Stack
Tools & technologiesPythonSQLTableau
About the role
Key responsibilities & impact- Analyze workforce data to guide forecasting, capacity planning, staffing strategy, and performance improvement.
- Develop and maintain volume, AHT, and shrinkage forecasts using historical and trending data.
- Build capacity plans and headcount models to support hiring and staffing decisions.
- Partner with Operations and Talent Acquisition on staffing requirement projections.
- Perform deep-dive data analysis, trend monitoring, and scenario-based modeling.
- Design, build, and maintain interactive reporting solutions and dashboards using tools such as Excel, Power BI, or Tableau.
- Develop datasets, calculated fields, SQL formulas, filters, and self-service automation tools.
- Validate data accuracy, troubleshoot discrepancies, investigate root causes, and document reporting logic and definitions.
- Support data quality, governance, confidentiality, and regulatory compliance.
- Optimize workflows, automate routine reporting, and improve operational efficiency.
- Gather and document business requirements, workflows, and functional specifications.
- Partner with operations, analytics, and IT teams to align solutions with strategic goals.
- Provide analytical support for RFPs, business reviews, and client presentations.
- Identify trends and improvement opportunities across sites and accounts.
- Collaborate with RTAs, schedulers, and WFM coordinators under the WFM Manager.
- Present findings and recommendations to Operations and Account leadership.
- Streamline report generation, scheduling workflows, and data processing through business automation.
Requirements
What you’ll need- Bachelor’s degree in business, Statistics, Information Technology, or a related field.
- 2 to 4 years of experience in Workforce Management, Business Analysis, or BPO reporting.
- Experience with reporting, data analysis, or business process improvement is an advantage.
- Strong analytical, problem solving and critical thinking skills.
- Proficiency in MS Excel and other reporting tools.
- Knowledge of Power BI, SQL, Python, or other reporting and analytic tools is a strong plus.
- Strong verbal and written communication skills with the ability to work effectively with cross-functional teams.
- Ability to interpret and understand data in context of business reports.
- High mental agility and adaptability in a fast-paced environment.