Bilingual Call Center Representative

Qualfon

. Handle incoming calls through an automated phone system .

Posted 10/6/2026full-timeRemote • California • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and support, effectively handling inquiries in both English and Spanish while maintaining accurate records and meeting service level agreements. Capable of collaborating across departments to resolve issues and utilizing various computer applications and communication tools.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceTyping Speed Of 25 WPM With 90% AccuracyProficiency With CRM SystemsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePhone-Based SupportTyping SpeedRecord KeepingInquiry Investigation

Soft Skills

Clear CommunicationCaring AttitudeProfessionalismCollaboration

Tools & Technologies

MS OfficeCRM SystemTelephone SystemsHelp Desk SoftwareMicrosoft Authenticator

Industry Keywords

Service Level AgreementsHigh-Speed Internet RequirementsPacket LossLatency

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Handle incoming calls through an automated phone system
Answer routine to moderately complex questions from members and providers
Direct calls to the appropriate department when needed
Investigate member and provider inquiries and provide timely responses meeting established SLAs
Document customer interactions in a CRM system
Process written requests from members
Maintain accurate records by updating account history with inquiry outcomes
Collaborate with team members, supervisors, and customers to resolve customer service concerns
Make outbound calls to members to follow up on voicemail messages, provide requested information, or support operational business needs

Requirements

What you’ll need

Fluency in both English and Spanish
At least six months of customer service or phone-based support experience
Typing speed of 25 WPM with 90% accuracy
Strong communication skills—clear, caring, and professional
Solid computer skills, including MS Office and navigating the web
Ability to work effectively with different departments and team members across an organization
Proficiency with computer applications, telephone systems, and help desk or customer support software
High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, or hotspot
Wired provider; no mobile broadband connections allowed
Upload speed of 25 Mbps and download speed of 50 Mbps
Internet service provider with 1% or less packet loss
Latency under 100ms
Available cell phone or tablet running Android 8.0 or later or iOS 14 or later
Must install the Microsoft Authenticator (MFA) application required by Qualfon IT

Benefits

Comp & perks

Internet reimbursement: $75.00 monthly stipend
Paid training
Qualfon University scholarship program allowing team members to earn a college degree
Free access to personal and professional support through Qualfon Care Coaches
Fun@Work initiatives