Bilingual Customer Service

Qualfon

. Respond to inbound service inquiries by telephone .

Posted 10/22/2026full-timeRemote • Texas • United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in both English and Spanish, providing exceptional customer service in a call center environment. Proficient in multitasking across computer applications while addressing customer inquiries and resolving technical issues.

Highest-signal resume keywords

Fluent In English And SpanishCall Center ExperienceComputer SavvyPerformance Goals AchievementTime-Sensitive Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Polite CommunicationProfessionalismMultitaskingIndependent Work

Tools & Technologies

Computer Tracking SystemMicrosoft AuthenticatorAndroid 8.0 Or LaterIOS 14 Or Later

Industry Keywords

Customer InquiriesInbound ServiceTechnical Issue ResolutionInternet Service RequirementsClassroom Training

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Respond to inbound service inquiries by telephone
Address a variety of customer inquiries politely and professionally
Forward specific inquiries for priority resolution
Document each encounter and resolution in the computer tracking system
Handle customer requests and concerns
Provide support for phone services
Facilitate the addition of funds to inmate accounts
Multitask across several computer applications while speaking with customers
Work independently and adhere to assigned schedules with minimal assistance

Requirements

What you’ll need

Fluent in both English and Spanish, verbally and in writing
One year of previous call center experience
Ability to attend 100% classroom training program
Ability to meet or exceed performance goals
Ability to work in a time-sensitive environment
Computer savvy and able to resolve minor technical issues with minimal assistance
High-speed Internet via wired Ethernet connection; no Wi-Fi, satellite, or hotspot
Wired internet provider; no mobile broadband connections
Minimum upload speed of 25 Mbps and download speed of 50 Mbps
Internet service provider with 1% or less packet loss
Latency under 100ms
Available cell phone or tablet running Android 8.0 or later or iOS 14 or later
Must install Microsoft Authenticator (MFA) application required by Qualfon IT

Benefits

Comp & perks

Virtual paid training from home in Texas
Employer-provided equipment
100% remote work from home