Licensed Insurance Agent – Property & Casualty

Qualfon

. Engage with members via phone, email, and other channels regarding quotes, new policies, billing inquiries, underwriting questions, and policy changes .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on member satisfaction, compliance with insurance regulations, and effective communication across multiple channels. Proficient in managing endorsements, cancellations, and policy updates while utilizing digital tools for a seamless customer experience.

Highest-signal resume keywords

Active Property & Casualty LicenseCustomer Service ExperienceInsurance Compliance KnowledgeStrong Communication SkillsTechnical Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy ProcessingEndorsements ManagementCancellations ManagementCoverage UpdatesTyping Speed of 20 WPMResearch SkillsMultitasking Across ApplicationsDigital Tools Proficiency

Soft Skills

Building RapportTrust EstablishmentMember Needs Understanding

Tools & Technologies

Remote Communication ChannelsDigital Tools2FA Software

Certifications & Qualifications

High School Diploma or GEDActive Personal Lines License

Industry Keywords

Insurance ComplianceRegulatory StandardsService Quality MetricsMember Satisfaction Metrics

About the role

Key responsibilities & impact

Engage with members via phone, email, and other channels regarding quotes, new policies, billing inquiries, underwriting questions, and policy changes
Build rapport and trust by understanding member needs and offering accurate solutions
Process endorsements, cancellations, and coverage updates in compliance with regulations and internal policies
Collaborate with insurance carriers and internal teams to resolve issues
Maintain required certifications and grow product knowledge
Meet service quality, responsiveness, and member satisfaction metrics
Provide a seamless and personalized remote customer experience across multiple systems and communication channels

Requirements

What you’ll need

High School diploma or GED required
At least 6 months of customer service experience required
Active Property & Casualty or Personal Lines license required
Strong written and verbal communication skills
Ability to multitask across multiple applications while maintaining focus and accuracy
Typing speed of 20 WPM with 90% accuracy
Solid understanding of insurance compliance and regulatory standards
Strong research and internet skills
Basic technical troubleshooting skills and comfort with digital tools
High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular Internet
Upload speed of 5 Mbps and download speed of 50 Mbps
ISP stability with 1% or less packet loss and latency under 100ms
Available cell phone or tablet capable of installing required 2FA software
Quiet, controlled environment during interview

Benefits

Comp & perks

Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support
Paid Time Off (PTO) that grows with tenure
401(k) with Company Match
Employee Assistance Program (EAP) with free counseling and wellness resources
Company-Paid Life & Disability Insurance
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Legal assistance
Identity protection
Pet insurance
Qualfon will provide all equipment needed