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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to navigate insurance processes, ensuring compliance with industry regulations while effectively communicating with clients. Capable of completing pre-licensing training and passing the state exam to become a licensed Property & Casualty insurance professional.
Highest-signal resume keywords
Customer Service BackgroundCall Center ExperienceProperty & Casualty Insurance LicenseAbility to Pass State ExamCompliance with Industry Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Wired Internet ServiceDirect Ethernet Connection
Certifications & Qualifications
Property & Casualty Insurance License
Industry Keywords
Insurance ProtectionUnderwriting QuestionsPolicy QuotesBilling InquiriesEndorsementsCancellationsCoverage Updates
About the role
Key responsibilities & impact- Complete paid pre-licensing training for a Property & Casualty insurance license
- Support customers by phone and email with new policy quotes and billing inquiries
- Process endorsements, cancellations, and coverage updates
- Navigate underwriting questions and explain insurance protection to clients
- Ensure transactions comply with industry regulations and internal quality standards
- Transition from trainee to licensed P&C insurance professional
Requirements
What you’ll need- Customer service background
- Call center experience is a plus
- Ability to pass a background check
- Commitment to the full 8-week training schedule
- Ability to take the state exam in the greater Houston, Texas area
- Wired internet service installed directly into the home: cable, fiber-optic, or DSL broadband
- Direct Ethernet connection from the Qualfon computer to the home router or modem
- No wireless-only internet, cellular/mobile hotspots, fixed wireless, satellite internet, Wi-Fi, Wi-Fi extenders, mesh systems, or boosters
- Proof of internet service provider and service required upon hire
- Must pass the state exam to enter the licensed phase
Benefits
Comp & perks- Up to 64 hours of paid pre-licensing training
- Paid pre-licensing coursework
- Employer covers the cost of two attempts for the state exam
- Medical insurance
- Dental insurance
- Vision insurance
- Equipment provided for remote work
- Remote work flexibility
- Career growth and upward mobility opportunities