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About the role
Key responsibilities & impact- Support customers via phone and email with new policy quotes and billing inquiries
- Process endorsements, cancellations, and coverage updates
- Navigate underwriting questions and explain insurance protection to clients
- Ensure transactions comply with industry regulations and internal quality standards
- Complete up to 64 hours of paid pre-licensing training
- Pass the state exam to transition to the licensed phase
- Work remotely using employer-provided equipment and a wired Ethernet connection
Requirements
What you’ll need- Background in customer service
- Call center experience is a plus
- Ability to pass a background check
- Commitment to the full 8-week training schedule
- Must be able to take the state exam in the greater Houston, Texas area
- Wired internet service installed directly into the home (cable, fiber-optic, or DSL)
- Direct Ethernet connection from the Qualfon computer to the home router or modem
- Wi-Fi, wireless-only internet, cellular/mobile hotspots, fixed wireless, satellite internet, Wi-Fi extenders, mesh systems, and boosters are not allowed
- Proof of internet service provider and service required upon hire
- Ability to support customers with insurance quotes, policy changes, billing inquiries, and coverage updates
- Accuracy when handling legal documents and applications
Benefits
Comp & perks- Up to 64 hours of paid pre-licensing training
- Paid pre-licensing coursework
- Employer covers the cost of two attempts for the state exam
- Medical insurance
- Dental insurance
- Vision insurance
- Equipment provided for remote work
- Remote work flexibility
- Career growth and upward mobility