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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and insurance processes, with a strong commitment to compliance and quality standards. Capable of transitioning into a licensed Property & Casualty insurance expert role after completing training and passing the state exam.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceProperty & Casualty Insurance KnowledgeCompliance with Industry RegulationsAbility to Pass Background Check
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Wired Internet ServiceQualfon ComputerEthernet Cable
Industry Keywords
Pre-Licensing TrainingPolicy QuotesBilling InquiriesEndorsementsCancellationsCoverage UpdatesUnderwriting QuestionsInsurance Protection
About the role
Key responsibilities & impact- Complete up to 64 hours of paid pre-licensing training
- Support customers by phone and email with new policy quotes and billing inquiries
- Process endorsements, cancellations, and coverage updates
- Navigate underwriting questions and explain insurance protection to clients
- Ensure transactions comply with industry regulations and internal quality standards
- Transition into a licensed Property & Casualty insurance expert role after passing the state exam
Requirements
What you’ll need- Background in customer service
- Call center experience is a plus
- Ability to pass a background check
- Commitment to the full 8-week training schedule
- Ability to take the state exam in the greater Sunrise area
- Wired internet service installed directly into the home (cable, fiber-optic, or DSL broadband)
- Qualfon computer must connect directly to the home router or modem via Ethernet cable
- Wi-Fi, wireless-only internet, hotspots, fixed wireless, satellite internet, Wi-Fi extenders, mesh systems, and boosters are not allowed
- Proof of internet service provider and service required upon hire
Benefits
Comp & perks- Up to 64 hours of paid pre-licensing training
- Paid pre-licensing coursework
- Employer covers the cost of two attempts for the state exam
- Medical, dental, and vision insurance
- Equipment provided for remote work
- Remote work flexibility
- Career growth and upward mobility opportunities
