Seasonal Customer Service Representative

Qualfon

. Respond to inbound and outbound service inquiries by telephone in a consistently polite manner .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to handle customer inquiries in a professional manner while multitasking across various computer applications. Proficient in maintaining a reliable and flexible work ethic in a fast-paced environment, with a solid understanding of the dental care industry.

Highest-signal resume keywords

Call Center ExperienceDental Care Industry KnowledgeTyping Speed of 25 WPM with 90% AccuracyStrong Communication SkillsSolid Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SpeedCustomer Inquiry HandlingDocumentation in Computer Tracking SystemMultitasking Across ApplicationsBasic Eligibility and Benefits Knowledge

Soft Skills

Professional DemeanorPolite CommunicationReliabilityFlexibilityCommitment to Quality

Tools & Technologies

MS OfficeWindows 11USB Headset with Noise-Canceling MicrophoneHigh-Speed InternetMicrosoft Authenticator (MFA)

Industry Keywords

Dental CareCall CenterCustomer ServiceInbound and Outbound Service InquiriesComputer Applications

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Respond to inbound and outbound service inquiries by telephone in a consistently polite manner
Handle basic eligibility and benefits questions from dental providers
Forward specific inquiries as directed for priority resolution
Document each encounter and resolution in the computer tracking system
Deliver on customer requests and concerns with a friendly and professional demeanor
Work in a fast-paced environment while maintaining a professional attitude
Work independently and adhere to the assigned schedule with minimal assistance
Multitask across several computer applications while speaking with customers

Requirements

What you’ll need

One-year previous call center or equivalent role/position
Ability to attend 100% classroom training program
Dental Care industry experience and knowledge considered a strong advantage
Typing speed of 25 WPM with 90% accuracy required
Strong communication skills—clear, caring, and professional
Solid computer skills, including MS Office and navigating the web
Reliability, flexibility, and a commitment to getting the job done right
Desktop or laptop with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebook, and Android systems are not compatible
Computer with at least 8GB RAM and an i3 4th-generation-or-better processor
2nd computer monitor required
USB headset with noise-canceling microphone; 3.5 mm headsets and gaming-style headsets are not approved
High-speed internet via wired Ethernet connection; no Wi-Fi, satellite, hotspot, or mobile broadband
Internet upload speed of 25 Mbps and download speed of 50 Mbps
ISP with 1% or less packet loss and latency under 100ms
Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements
Must install Microsoft Authenticator (MFA) application required by Qualfon IT

Benefits

Comp & perks

Virtual paid training from home in Alabama
100% remote work from home