Qualifica Cursos e MBA Online

Customer Success Manager

• Lead onboarding for new customers, including implementation, configuration, initial access, and training teams on Connect and the contracted services
• Build and track customer-specific action plans with clear owners and deadlines
• Serve as the primary point of contact for the account
• Lead regular business reviews and strategy reviews
• Respond to customers’ day-to-day requests
• Monitor portfolio health in the CRM and platform usage reports
• Track adoption, engagement, and risk signals
• Take proactive action to prevent cancellations
• Identify expansion opportunities, such as additional licenses, plan upgrades, or new services
• Share customer feedback with the product, sales, and support teams

Explore Mid-Level Customer Success Analyst – B2B SaaS at Qualifica Cursos e MBA Online. Review requirements and application details.