Experience Strategy, User Experience Lead

Qualified Digital

. Define and implement UX research, testing, and design strategies .

Posted 10/27/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Design, Research, and Testing, with a strong ability to translate user insights into actionable design concepts and high-quality deliverables. Proficient in facilitating workshops and communicating effectively with clients to drive strategic vision and enhance user experiences.

Highest-signal resume keywords

UX Design ExpertiseFigma ProficiencyExceptional Communication SkillsProject ManagementAdobe Experience Manager Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchUser TestingDesign StrategiesUser PersonasJourney MappingWireframingPrototypingInformation ArchitectureAccessibility PrinciplesService Design

Soft Skills

Facilitation SkillsClient CommunicationLeadership AbilityConsensus BuildingCritical Feedback

Tools & Technologies

FigmaAdobe Experience Manager

Industry Keywords

Healthcare OrganizationsB2BVoice of CustomerMarket ValidationDigital Trends

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Define and implement UX research, testing, and design strategies
Understand business goals, required data, and create narratives that excite and provide direction for clients and internal teams
Advocate for consumers while understanding client business needs and creating experiences that provide tangible value
Define and conduct Voice of Customer surveys and interviews, concept testing, market validation, stakeholder discussions, workshops, testing, and optimization programs
Create and facilitate client workshops to achieve consensus, promote understanding, and gain buy-in
Drive and execute a strategic vision to reimagine core client experiences
Use research, Voice of Customer feedback, data, and experimentation to identify opportunities, prioritize initiatives, and build incremental roadmaps
Draft measurement plans with other disciplines to prove experience value before and after launch
Define user personas, journey maps, and experience flows based on research
Translate user insights into design concepts, sketches, wireframes, and annotated high-fidelity prototypes
Work within a design system and create information architecture
Bring prioritized opportunities to life through interactive concepts and moderate consumer-viability research and testing
Conduct Service Design workshops to identify consumer, operational, and technical pain points and opportunities
Conduct formative and evaluative testing and create actionable findings read-outs
Maintain working knowledge of accessibility principles and guidelines
Provide visual design feedback and critique
Represent UX design and customer experience inside and outside the organization
Monitor digital trends, best practices, and emerging standards
Act as an ambassador for QD’s human-centered culture

Requirements

What you’ll need

6+ years of experience as a UX designer or professional at an agency
Complete familiarity and expertise in UX design, research, and testing deliverables and activities
Figma proficiency is required
Exceptional communication and facilitation skills at multiple levels
Strong ability to communicate clearly and directly to clients
Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner
Ability to create high-quality key deliverables for UX work with minimal oversight
Ability to manage several projects at once
Experience with Adobe Experience Manager or similar content management systems
Experience with healthcare organizations and B2B is a plus

Benefits

Comp & perks

Full-time, remote position
Inclusive, welcoming employee experience regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability