Qualified Digital

Product Designer

• Define and implement UX research, testing, and design strategies
• Understand business goals, required data, and create narratives that excite and provide direction for clients and internal teams
• Advocate for consumers while understanding client business needs and creating experiences that provide tangible value
• Define and conduct Voice of Customer surveys and interviews, concept testing, market validation, stakeholder discussions, workshops, testing, and optimization programs
• Create and facilitate client workshops to achieve consensus, promote understanding, and gain buy-in
• Drive and execute a strategic vision to reimagine core client experiences
• Use research, Voice of Customer feedback, data, and experimentation to identify opportunities, prioritize initiatives, and build incremental roadmaps
• Draft measurement plans with other disciplines to prove experience value before and after launch
• Define user personas, journey maps, and experience flows based on research
• Translate user insights into design concepts, sketches, wireframes, and annotated high-fidelity prototypes
• Work within a design system and create information architecture
• Bring prioritized opportunities to life through interactive concepts and moderate consumer-viability research and testing
• Conduct Service Design workshops to identify consumer, operational, and technical pain points and opportunities
• Conduct formative and evaluative testing and create actionable findings read-outs
• Maintain working knowledge of accessibility principles and guidelines
• Provide visual design feedback and critique
• Represent UX design and customer experience inside and outside the organization
• Monitor digital trends, best practices, and emerging standards
• Act as an ambassador for QD’s human-centered culture

Explore Experience Strategy, User Experience Lead at Qualified Digital. Review requirements and application details.

Open roles

Experience Strategy, User Experience Lead