Brand Support Technical Representative

Quality Bicycle Products

. Provide frontline support for QBP proprietary brands and exclusive distribution partners .

Posted 11/9/2026full-timeUnited StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical service within the bicycle industry, with a strong focus on QBP proprietary brands. Capable of effectively resolving warranty claims and providing product education while maintaining excellent communication and organizational skills.

Highest-signal resume keywords

Customer SupportTechnical Service Claims ResolutionBicycle Industry KnowledgeQBP CRM ProficiencyInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty DiagnosisProduct AssemblySoftware UpdatesTechnical SupportData Recording

Soft Skills

OrganizationMultitaskingTeam CollaborationPleasant CommunicationAutonomy

Tools & Technologies

QBP CRMTicketing Software

Industry Keywords

Bicycle TechnologyEBikeRetail ExperienceCustomer ExperienceProduct Education

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide frontline support for QBP proprietary brands and exclusive distribution partners
Handle customer support through phone, email, and web-based interactions
Provide warranty support and diagnose and resolve technical service claims
Answer brand-specific questions and solve product problems for retailers, end-users, and OE partners
Perform warranty diagnosis and resolution on brand-specific products
Resolve customer service and technical support issues timely and positively
Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks
Document and share feedback on brand-specific products, websites, and technical documentation
Accurately record interaction and warranty data using QBP CRM and ticketing software
Attend brand-specific trainings and participate in new product releases
Maintain product education and technical expertise
Assist with brand-specific recall events
Work individually and as part of a larger team
Report to a Brand Support Supervisor

Requirements

What you’ll need

2+ years specialty retail experience preferred
1+ year of bicycle industry experience in customer service, operations, technical support, or sales preferred
Fluency in modern bicycle technology and trends, with a focus on QBP’s proprietary brands and/or eBike preferred
Ambition and drive to contribute to an excellent customer experience
Organization, multitasking, and knowledge retention
Comfortable with autonomy and asking questions
Excellent interpersonal and oral communication skills
Ability to listen and communicate in a pleasant manner, both written and verbal
Team-player willing to support colleagues on short notice
Demonstrated computer skills
Ability to work on a phone and computer extensively
Availability to occasionally work evenings or weekends
Ability to pass a pre-employment criminal background check

Benefits

Comp & perks

Remote work may be available depending on location, business needs, and role requirements
Brand-specific trainings
Participation in new product releases
Equal Opportunity Employer
Certified B-Corp employer