Brand Support Technical Representative

Quality Bicycle Products

. Provide frontline technical and customer support for QBP proprietary brands and exclusive distribution partners .

Posted 11/9/2026full-timeUnited StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical and customer support for proprietary brands, with a strong focus on diagnosing and resolving warranty claims and product issues. Maintains up-to-date knowledge of modern bicycle technology and trends to enhance customer experience.

Highest-signal resume keywords

Technical SupportCustomer ServiceBicycle Industry ExperienceWarranty DiagnosisInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty DiagnosisTechnical SupportProduct AssemblySoftware UpdatesDocumentation SkillsCRM SoftwareTicketing SoftwareBicycle Technology KnowledgeProblem SolvingMultitasking

Soft Skills

Interpersonal SkillsCommunication SkillsTeam CollaborationOrganizationAutonomy

Industry Keywords

Bicycle IndustryCustomer ExperienceRetail ExperienceProduct EducationEBike

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide frontline technical and customer support for QBP proprietary brands and exclusive distribution partners
Answer brand-specific questions and solve product problems for retailers, end-users, and OE partners
Diagnose and resolve warranty and technical service claims
Handle inbound phone, email, and web-based technical support and customer service interactions
Perform warranty diagnosis and resolution for brand-specific products
Resolve customer service and technical support issues timely and effectively
Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks
Document and share feedback on products, websites, and technical documentation
Accurately document interactions and warranty data in QBP CRM and ticketing software
Attend brand-specific trainings and support new product releases
Maintain product education and technical expertise
Assist with brand-specific recall events
Work individually and collaboratively with brand and distribution teams
Report to a Brand Support Supervisor

Requirements

What you’ll need

2+ years specialty retail experience preferred
1+ year of bicycle industry experience in customer service, operations, technical support, or sales preferred
Fluency in modern bicycle technology and trends, with a focus on QBP’s proprietary brands and/or eBike preferred
Ambition and drive to contribute to an excellent customer experience
Organization, multitasking, and knowledge retention
Comfortable with autonomy and asking questions
Excellent interpersonal and oral communication skills
Ability to listen and communicate in a pleasant manner, both written and verbal
Team-player willing to support colleagues
Demonstrated computer skills
Ability to work extensively on a phone and computer
Availability to occasionally work evenings or weekends
Successful completion of a pre-employment criminal background check

Benefits

Comp & perks

Remote work may be available for candidates outside the Twin Cities in Pennsylvania, Colorado, Nevada, and other areas of Minnesota, depending on business needs and role requirements
Brand-specific trainings
Opportunities to take part in new product releases and ongoing product education
Equal opportunity employment
Reasonable accommodation for applicants with disabilities