Brand Support Technical Representative, French Speaking

Quality Bicycle Products

. Provide frontline technical support and customer service for QBP proprietary brands and exclusive distribution partners .

Posted 11/11/2026full-timeUnited StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates professional-level proficiency in French and extensive knowledge of modern bicycle technology and trends. Capable of providing technical support and customer service while effectively documenting interactions and collaborating within a team.

Highest-signal resume keywords

Professional-Level Proficiency In French2+ Years Specialty Retail Experience1+ Year Bicycle Industry ExperienceKnowledge Of QBP Proprietary BrandsExcellent Interpersonal And Oral Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportWarranty Diagnosis And ResolutionProduct Assembly/DisassemblySoftware UpdatesCustomer ServiceData Recording In CRMProblem SolvingKnowledge Retention

Soft Skills

OrganizationMultitaskingTeam-Player MindsetAutonomyPleasant Communication

Tools & Technologies

QBP CRMTicketing Software

Industry Keywords

Bicycle IndustryEBikeBrand SupportRetail ExperienceProduct Education

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide frontline technical support and customer service for QBP proprietary brands and exclusive distribution partners
Answer brand-specific questions and solve product problems
Diagnose and resolve warranty and technical service claims
Handle inbound phone, email, and web-based interactions from retailers, end-users, and OE partners
Perform warranty diagnosis and resolution on brand-specific products
Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks
Document and share feedback on products, websites, and technical documentation
Record interaction and warranty data in QBP CRM and ticketing software
Attend brand-specific trainings and participate in new product releases
Maintain product education and technical expertise
Assist with brand-specific recall events
Collaborate individually and as part of the Brand Support team
Report to a Brand Support Supervisor

Requirements

What you’ll need

Professional-level proficiency in French is required
Candidates must be authorized to work in the United States without employer sponsorship
Visa sponsorship is not available
2+ years specialty retail experience preferred
1+ year of bicycle industry experience in customer service, operations, technical support, or sales preferred
Fluency in modern bicycle technology and trends preferred
Knowledge of QBP proprietary brands and/or eBike preferred
Organization, multitasking, and knowledge retention
Comfortable with autonomy and asking questions
Excellent interpersonal and oral communication skills
Ability to communicate in a pleasant manner, written and verbal
Team-player mindset
Demonstrated computer skills
Ability to work extensively on a phone and computer
May occasionally work some evenings or weekends

Benefits

Comp & perks

Equal Opportunity Employer
Pre-employment criminal background check
Brand-specific trainings
Participation in new product releases and product education