Brand Support Technical Representative, French Speaking

Quality Bicycle Products

. Provide frontline support for QBP proprietary brands and exclusive distribution partners .

Posted 11/11/2026full-timeUnited StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates professional-level proficiency in French and extensive knowledge of modern bicycle technology and trends, particularly with QBP’s proprietary brands and eBikes. Excels in providing exceptional customer service and technical support while effectively documenting interactions and warranty data.

Highest-signal resume keywords

Professional-Level Proficiency In French2+ Years Specialty Retail Experience1+ Year Bicycle Industry ExperienceFluency In Modern Bicycle TechnologyDemonstrated Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty DiagnosisTechnical SupportCustomer ServiceProduct AssemblySoftware UpdatesData RecordingProblem SolvingTechnical DocumentationShipping/Fulfillment TasksMultitasking

Soft Skills

Excellent Interpersonal SkillsOral Communication SkillsTeam-Player AttitudeOrganizationAbility To Listen

Tools & Technologies

QBP CRMTicketing Software

Industry Keywords

Bicycle IndustryQBP Proprietary BrandsEBikeWarranty SupportCustomer Experience

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide frontline support for QBP proprietary brands and exclusive distribution partners
Provide customer service through phone, email, and web-based interactions
Provide warranty support and collaborate with proprietary and distribution brand teams
Answer brand-specific questions and solve product problems
Diagnose warranty and technical service claims
Field inbound technical support and customer service interactions from retailers, end-users, and OE partners
Perform warranty diagnosis and resolution on brand-specific products
Resolve customer service and technical support issues timely, effectively, and positively
Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks as required
Document and share feedback on brand-specific products, websites, and technical documentation
Record interaction and warranty data accurately in QBP CRM and ticketing software
Attend brand-specific trainings and participate in new product releases
Maintain product education and technical expertise
Assist with brand-specific recall events as needed
Perform other assigned tasks
Report to a Brand Support Supervisor

Requirements

What you’ll need

Professional-level proficiency in French is required
Candidates must be authorized to work in the United States without employer sponsorship
Visa sponsorship is not available
Relocation assistance is not offered
2+ years specialty retail experience and 1+ year bicycle industry experience working in customer service, operations, technical support, or sales preferred
Fluency in modern bicycle technology and trends, with a focus on QBP’s proprietary brands and/or eBike preferred
Ambition and drive to contribute to an excellent customer experience
Organization, multitasking, and knowledge retention
Comfortable with autonomy and asking questions
Excellent interpersonal and oral communication skills
Ability to listen and communicate in a pleasant manner, both written and verbal
Team-player attitude
Demonstrated computer skills
May occasionally work some evenings or weekends
Ability to perform work extensively on a phone and computer
Subject to a pre-employment criminal background check

Benefits

Comp & perks

Equal Opportunity Employer
Certified B-Corp employer
Reasonable accommodation available for applicants with disabilities
Remote work may be available depending on location, business needs, and role requirements
Brand-specific trainings
Participation in new product releases and product education
Pre-employment criminal background check