Customer Service Agent

Quality Bicycle Products

. Serve as the frontline customer service representative for QBP .

Posted 10/29/2026full-timeUnited StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong understanding of modern bicycle technology and trends. Proficient in utilizing CRM systems and organizational tools to manage customer interactions and orders effectively.

Highest-signal resume keywords

Customer Service ExperienceFluency In Bicycle TechnologyCRM ProficiencyStrong Time ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementTechnical SupportTyping Speed 25-30 WPMProblem SolvingKnowledge Retention

Soft Skills

Interpersonal SkillsOrganizationMultitaskingAutonomous Decision-MakingPleasant Communication

Tools & Technologies

SAPQBP B2B Commerce WebsiteCRMSharePointGenesys Cloud

Industry Keywords

Bicycle Industry ExperienceConsumer-Facing RoleSales SupportTechnical InquiriesShipping Questions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the frontline customer service representative for QBP
Provide high-quality service through phone, email, and web-based interactions
Field inbound technical and product-related questions
Enter and manage orders
Answer questions about QBP services, websites, catalog products, and related technical inquiries
Investigate and answer shipping-related questions
Process returns and credits
Work alongside QBP sales and brand support teams
Use and continue learning SAP, QBP B2B commerce website, CRM, SharePoint, Genesys Cloud, and other organizational tools
Collect, document, and maintain customer information and interactions via CRM
Attend department-specific meetings
Participate in new product releases
Pursue education and technical expertise
Perform other tasks assigned by Customer Service Leadership

Requirements

What you’ll need

1-2 years of relevant experience in customer service, sales, or a consumer-facing role, or equivalent area
Fluency in modern bicycle technology and trends
Strong time management skills
Organization, multitasking, and knowledge retention
Ability to work autonomously and make decisions in a fast-paced, high-volume environment
Excellent interpersonal and oral communication skills
Ability to listen and communicate in a pleasant manner, both written and verbal
Demonstrated computer skills
Ability to type 25-30 words per minute
Preferred: 1+ year of bicycle industry experience in customer service, operations, mechanics, or sales
Monday-Friday availability, 10:00 AM-6:00 PM Central Standard Time
High-speed internet with minimum 50 Mbps download speed for remote work
Dedicated workspace free of outside noise and distractions for remote work
Ability to perform work extensively on a phone and computer
At this time, visa sponsorship is not available

Benefits

Comp & perks

Discounts on bikes and bike parts
Get paid to ride your bike
Get paid to volunteer
Work from home
Technology provided: computer, display, headset, mouse, and keyboard