Senior Solution Manager, Customer Journey

Qualtrics

. Own and execute end-to-end readiness plans transitioning new products and services from release to repeatable sales and delivery .

Posted 11/10/2026full-timeProvo • Utah • United StatesSenior💰 $171,500 - $228,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in GTM operations and business readiness within a complex SaaS environment, focusing on optimizing customer lifecycle processes and managing multi-disciplinary project plans. Proven ability to develop frameworks and playbooks that enhance product launch effectiveness and customer success.

Highest-signal resume keywords

GTM OperationsBusiness ReadinessCustomer Success OperationsProject ManagementWorkflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Launch PlansDeal Qualification GuidesScoping ToolsSOW TemplatesDelivery MethodologiesCustomer OnboardingQuoting ProcessesImplementation ProcessesRenewal ProcessesEvidence-Based Recommendations

Soft Skills

Stakeholder AccountabilityCross-Functional CollaborationFeedback Loop Establishment

Tools & Technologies

SalesforceGainsightHighspotCustomer Success Tools

Industry Keywords

Enterprise SaaSCXResearch TechnologyPartner Delivery ModelsSI Delivery Models

About the role

Key responsibilities & impact

Own and execute end-to-end readiness plans transitioning new products and services from release to repeatable sales and delivery
Design and optimize customer lifecycle processes across quoting, provisioning, implementation, support, and renewal
Develop sales and delivery assets including deal qualification guides, scoping tools, pricing references, SOW templates, and delivery playbooks
Manage multi-team project plans, track readiness milestones, mitigate launch risks, and hold stakeholders accountable across Sales, Services, Legal, Deal Desk, and Finance
Establish feedback loops to gather customer and field insights and translate them into evidence-based recommendations for Product Management
Align cross-functional teams across Sales, Services, Customer Success, Product, Operations, and Finance
Shape GTM readiness for enterprise SaaS products across global markets
Develop repeatable frameworks, playbooks, and standards for product launches

Requirements

What you’ll need

15+ years of extensive experience in GTM operations, business readiness, services strategy, customer success operations, or product operations within a complex SaaS environment
Demonstrated track record of managing complex launch plans, dependencies, and risks across multi-disciplinary teams
Proven ability to map and optimize complex workflows across quote-to-cash, implementation, and customer onboarding
Hands-on experience creating scoping tools, SOW templates, delivery methodologies, and field playbooks
Background with enterprise frameworks and platforms such as Salesforce, Gainsight, Highspot, or similar customer success tools
Experience with experience management (CX), research technology, or partner/SI delivery models is a bonus

Benefits

Comp & perks

Competitive time-off policies
Flexible working arrangements
Wellness stipends
Industry-leading health coverage options
Generous retirement matching programs
Active Employee Resource Groups (ERGs)
Dedicated team-building events
Medical, dental, vision, life and disability benefits
401(k) with match
Paid time off
Wellness reimbursement
Mental health benefits
Sign-on bonus may be included
Restricted stock units may be included