Solution Manager, Customer Journey

Qualtrics

. Serve as the operational architect bridging product innovation with field reality .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $118,000 - $157,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading go-to-market readiness and business operations within a multi-product enterprise SaaS environment, with a strong focus on designing customer lifecycle workflows and managing cross-functional programs. Capable of building field assets and establishing feedback loops to enhance product insights and operational standards.

Highest-signal resume keywords

Go-To-Market ReadinessBusiness OperationsCross-Functional Program ManagementCustomer Lifecycle Workflow DesignField Enablement Deliverables

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End Business Workflow DesignImplementation MethodologiesScoping CalculatorsSOW TemplatesDelivery Playbooks

Soft Skills

CollaborationLeadershipAccountability

Tools & Technologies

SalesforceGainsightHighspot

Industry Keywords

Multi-Product Enterprise SaaSCustomer Journey WorkflowsOperational StandardsGovernance ModelsPartner/SI Delivery Models

About the role

Key responsibilities & impact

Serve as the operational architect bridging product innovation with field reality
Partner with Product Management, Sales, Professional Services, Customer Success, and Operations
Lead end-to-end go-to-market readiness programs with launch gates and operational milestones
Map and implement customer journey workflows across provisioning, implementation, and support
Build field assets including scoping guides, SOW templates, packaging matrices, and delivery playbooks
Establish feedback loops between delivery teams and Product Managers to prioritize adoption and expansion features
Standardize reusable playbooks, operational standards, and governance models across global teams
Align cross-functional leaders and drive shared accountability without direct reporting authority
Distill field feedback and customer experiences into data-backed product insights

Requirements

What you’ll need

Demonstrated track record leading go-to-market readiness, business operations, services strategy, or product operations within a multi-product enterprise SaaS environment
At least 8 years of experience designing end-to-end business workflows across the customer lifecycle, including sales quoting, delivery handoffs, provisioning, and renewals
Proven capability managing complex cross-functional programs across distributed teams with clear risk mitigation and executive milestone tracking
Hands-on portfolio of field-enablement deliverables, such as implementation methodologies, scoping calculators, SOW templates, or delivery playbooks
Familiarity with enterprise go-to-market platforms such as Salesforce, Gainsight, and Highspot
Familiarity with partner/SI delivery models

Benefits

Comp & perks

Competitive time-off policies
Flexible working arrangements
Wellness stipends
Industry-leading health coverage options
Generous retirement matching programs
Active Employee Resource Groups (ERGs)
Dedicated team-building events
Medical, dental, vision, life and disability benefits
401(k) with match
Paid time off
Wellness reimbursement
Mental health benefits
Potential sign-on bonus
Potential restricted stock units