Technical Account Manager

Qualys

. Drive and manage the post-sales process for enterprise-level customers .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales processes for enterprise-level customers, focusing on customer retention, renewals, and account growth while leveraging strong knowledge of security and compliance technologies. Proficient in delivering impactful presentations and conducting business reviews to align customer objectives with product utilization.

Highest-signal resume keywords

Vulnerability ManagementCloud SecurityPolicy ComplianceISO 27001Customer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementTechnical SupportSales PresentationsBusiness ReviewsRFI/RFP ResponseMEDDPICC MethodologyPipeline ManagementAccount StrategyCustomer EnablementTechnical Proof-of-Concept

Soft Skills

Strong Presentation SkillsProfessional Written CommunicationOrganized and AnalyticalCreative Problem SolvingInterpersonal Communication

Tools & Technologies

CRM SoftwareNetwork ScannersEnterprise Security Solutions

Certifications & Qualifications

Bachelor's DegreeISO 27001 KnowledgeHIPAA KnowledgeGLBA KnowledgeSarbanes-Oxley (SOX) Knowledge

Industry Keywords

Security TechnologiesCompliance TechnologiesCustomer RetentionAccount GrowthSales Quota

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive and manage the post-sales process for enterprise-level customers
Articulate company technology and product positioning to business and technical users
Identify technical and business issues to ensure customer satisfaction throughout the sales process
Support customer retention, renewals, and account growth as a quota-carrying role
Drive successful adoption and utilization of Qualys solutions
Manage renewal and upsell/new business pipeline activity, account strategy, expansion planning, and renewal execution
Provide functional and technical customer support
Deliver high-level and detailed sales presentations
Attend conferences and seminars
Lead Quarterly and Executive Business Reviews, roadmap discussions, and strategic planning sessions
Conduct periodic business reviews aligned with customer objectives, platform adoption, utilization, and business outcomes
Conduct technical proof-of-concept activities, demonstrations, and customer enablement sessions
Respond to functional and technical elements of RFIs/RFPs
Create joint business plans with key focus partners
Qualify and progress opportunities using MEDDPICC or a similar sales qualification methodology
Maintain accurate customer opportunity and pipeline activity visibility in the company CRM
Advocate for customers by conveying feedback, requirements, and enhancement requests to Product Management and Engineering

Requirements

What you’ll need

Strong knowledge of security and compliance technologies, including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and enterprise security solutions
Knowledge of federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes-Oxley (SOX) is a plus
Strong presentation skills
Professional written communication for emails, RFPs, and reports
Comfortable interacting with all levels of customer organizations, from C-level executives to front-line technical staff
Organized and analytical, with creative and adaptive approaches to eliminating sales obstacles
5–7 years of relevant experience
Bachelor's degree or equivalent experience
Excellent written and oral communication skills
Ability to travel throughout the sales territory and other locations as needed
Ability to combine technical expertise with commercial judgment and work effectively against renewal, retention, growth, and quota expectations
Experience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives
Experience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred

Benefits

Comp & perks

Full-time employment
Equal Opportunity Employer