Technical Account Manager

Qualys

. Drive and manage the post-sales process with enterprise-level customers .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales processes and driving customer satisfaction through effective communication and technical support. Proficient in security and compliance solutions, with a strong ability to articulate product positioning and conduct impactful presentations.

Highest-signal resume keywords

Security And Compliance SolutionsCustomer Success ManagementPresentation SkillsTechnical Proof-Of-Concept ActivitiesMEDDPICC Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vulnerability ManagementCloud SecurityPolicy ComplianceNetwork ScannersPCI ComplianceISO 27001HIPAAGLBASOX ComplianceCRM Management

Soft Skills

Professional CommunicationOrganizational SkillsAnalytical SkillsCreative Problem SolvingInterpersonal Skills

Industry Keywords

Enterprise Security SolutionsCustomer Business ReviewsSales PresentationsQBRsEBRsAccount StrategyExpansion PlanningRenewal ExecutionCustomer FeedbackTechnical Workshops

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive and manage the post-sales process with enterprise-level customers
Articulate company technology and product positioning to business and technical users
Identify technical and business issues to ensure customer satisfaction throughout the sales process
Drive adoption and utilization of Qualys solutions
Own renewal and upsell/new business pipeline activity, account strategy, expansion planning, and renewal execution
Provide functional and technical customer support
Deliver high-level and detailed sales presentations
Attend conferences and seminars
Lead QBRs/EBRs, roadmap discussions, and strategic planning sessions
Conduct periodic business reviews aligned with customer objectives, platform adoption, utilization, and business outcomes
Conduct technical proof-of-concept activities, demonstrations, and customer enablement sessions
Respond to functional and technical elements of RFIs/RFPs
Create joint business plans with key focus partners
Qualify and progress opportunities using MEDDPICC or a similar methodology
Maintain customer opportunity and pipeline visibility in the company's CRM
Convey customer feedback, requirements, and enhancement requests to Product Management and Engineering teams

Requirements

What you’ll need

Strong knowledge of security and compliance solutions, including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and enterprise security solutions
Knowledge of federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and SOX is a plus
Strong presentation skills and professional communication in emails, RFPs, and reports
Comfortable interacting with all levels of customer organizations, from C-level to front-line technical staff
Organized and analytical, with creative and adaptive approaches to eliminating sales obstacles
5–7 years of relevant experience
Bachelor's degree or equivalent experience
Excellent written and oral communication skills
Able to travel throughout the sales territory and other locations as needed
Ability to combine technical expertise with commercial judgment and work effectively against renewal, retention, growth, and quota expectations
Experience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives
Experience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred