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Communication Hub Supervisor
Quant (QQuant Master Servicer Servicing of Loans and Credits Single Member S.A). Lead a team of Financial Advisors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a team of Financial Advisors, focusing on performance monitoring, compliance with regulatory requirements, and the implementation of operational processes. Exhibits excellent communication and interpersonal skills to foster team development and achieve recovery targets.
Highest-signal resume keywords
Team LeadershipPerformance MonitoringRegulatory ComplianceConflict ManagementFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ExperienceRescheduling ExperienceKPI MonitoringQuality ControlProcess Improvement
Soft Skills
People ManagementDecision-MakingProblem-SolvingNegotiationOrganizational Skills
Industry Keywords
Call Center OperationsAnti-Bribery and Corruption PolicyAgile Delivery
About the role
Key responsibilities & impact- Lead a team of Financial Advisors
- Provide daily guidance, monitoring, and training to achieve team and personal recoverability targets
- Share best practices and develop the team’s technical and soft skills
- Monitor team performance through KPIs and established reports
- Perform quality controls through call monitoring to ensure compliance with communication scripts and operational procedures
- Prepare and send feedback results twice a month
- Take over telephone communication in challenging cases
- Facilitate the development of Call Center operational processes
- Suggest process improvements and alternative execution methods
- Ensure all activities comply with regulatory requirements
- Support continued implementation of the Group Anti-Bribery and Corruption Policy
Requirements
What you’ll need- Minimum 4 years of proven experience in collections/rescheduling
- Excellent people management and social skills
- Decision-making and conflict-management skills
- Problem-solving and negotiation skills
- Organizational and project management skills
- Interpersonal skills and empathy
- Comfortable working in high-pressure environments and on an agile delivery plan
- Fluency in English
- Strong verbal and written communication skills
- CVs and application materials must be submitted in English
Benefits
Comp & perks- Competitive compensation
- Meal vouchers
- Monthly bonus programs
- Cutting-edge IT equipment
- Modern facilities
- Free coffee and beverages
- Private health insurance
- Occupational doctor
- Nutritionist
- Onsite gym
- Wellness facilities
- Ping pong room
- Career and talent development tools
- Mentoring
- Coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing, ESG, and volunteering activities
- Career growth opportunities