Quant (QQuant Master Servicer Servicing of Loans and Credits Single Member S.A)

Communications

• Lead a team of Financial Advisors
• Provide daily guidance, monitoring, and training to achieve team and personal recoverability targets
• Share best practices and develop the team’s technical and soft skills
• Monitor team performance through KPIs and established reports
• Perform quality controls through call monitoring to ensure compliance with communication scripts and operational procedures
• Prepare and send feedback results twice a month
• Take over telephone communication in challenging cases
• Facilitate the development of Call Center operational processes
• Suggest process improvements and alternative execution methods
• Ensure all activities comply with regulatory requirements
• Support continued implementation of the Group Anti-Bribery and Corruption Policy

Communication Hub Supervisor