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IT Support Engineer
Quant (QQuant Master Servicer Servicing of Loans and Credits Single Member S.A). Provide first- and second-level technical support to employees onsite and remotely .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Windows and Microsoft 365 applications, along with proficiency in device management and user administration. Capable of managing incidents and ensuring compliance with regulatory requirements while maintaining a service-oriented approach.
Highest-signal resume keywords
Microsoft 365 AdministrationWindows 10/11 TroubleshootingActive Directory User AdministrationMicrosoft Intune Device ManagementIT Help Desk Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident ManagementTroubleshootingUser Account ManagementDevice ConfigurationBasic NetworkingAccess PermissionsIT Asset ManagementService Request ManagementRegulatory Compliance
Soft Skills
Service-Oriented MindsetGood Communication SkillsTeam CollaborationWillingness to LearnIndependence
Tools & Technologies
IT Ticketing SystemMicrosoft 365WindowsMicrosoft IntuneActive Directory
Industry Keywords
IT SupportHelp DeskOnboardingOffboardingAnti-Bribery and Corruption Policy
About the role
Key responsibilities & impact- Provide first- and second-level technical support to employees onsite and remotely
- Install, configure, and troubleshoot laptops, mobile devices, printers, and other IT equipment
- Support Windows, Microsoft 365 applications, and common connectivity or access issues
- Assist with user accounts, access permissions, onboarding, and offboarding activities
- Record and manage incidents and service requests through the IT ticketing system
- Maintain IT asset records
- Escalate complex issues to the appropriate internal team or external vendor
- Ensure activities comply with regulatory requirements
- Support continued implementation of the Group Anti-Bribery and Corruption Policy
Requirements
What you’ll need- 1-2 years of experience in an IT Help Desk or IT Support role
- Service-oriented mindset and good communication skills
- Ability to work independently and as part of a team
- Willingness to learn and develop professionally
- University degree in Computer Science or a related field
- Microsoft 365 administration and support
- Microsoft Intune device management
- Active Directory / Microsoft Entra ID user administration
- Windows 10/11 troubleshooting and support
- Basic networking and endpoint connectivity troubleshooting
- Application materials must be submitted in English
Benefits
Comp & perks- Competitive compensation and bonus programs
- Modern facilities
- Ping Pong room
- Free coffee and beverages
- Cutting-edge IT equipment
- Indoor parking
- Private health insurance
- Onsite occupational doctor
- Nutritionist
- Onsite gym
- Restaurant and wellness facilities
- Career and talent development tools
- On-the-job training and coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing, ESG, and volunteering activities
- Diversity and inclusive workplace culture