Account Manager

Quench Water & Solar

. Address escalated customer problems quickly and accurately .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $46,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively addressing escalated issues, utilizing excellent de-escalation skills, and maintaining high levels of communication. Proficient in managing KPIs and metrics to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Issue ResolutionDe-Escalation SkillsKPI ManagementMicrosoft Office Suite ProficiencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ManagementCustomer Issue ResolutionProcess DocumentationMulti-TaskingOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationFlexibilityInfluencing SkillsCustomer Engagement

Tools & Technologies

Microsoft Office SuiteWordPowerPointExcelOutlook

Industry Keywords

Customer SatisfactionSLA AchievementNPSRMR Net GrowthChurn Rate

About the role

Key responsibilities & impact

Address escalated customer problems quickly and accurately
Follow up with customers to ensure issues are resolved
Define conflicts, identify root causes, examine solutions, agree on solutions, and execute and communicate them
Work with regional counterparts in other customer-facing departments to align priorities and customer satisfaction
Predict customer issues and concerns through understanding of the customer base, then conduct proactive outreach
Meet or exceed position-specific KPIs and metrics
Manage operating metrics including SLA achievement, NPS, RMR net growth, and churn rate
Maintain regular and reliable attendance

Requirements

What you’ll need

Experience handling customer issues with excellent de-escalation skills
Strong verbal and written communication skills and prompt communication
Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment
Flexibility to interact with changing customer types and exceed their needs
Flexibility to adapt to changing work volume and schedule changes
Follows documented processes and department policies to provide customer support
Ability to collaborate and use influence cross-functionally
Experience with KPIs
Proficiency with Microsoft Office Suite: Word, PowerPoint, Excel, and Outlook
Maintain regular and reliable attendance

Benefits

Comp & perks

Hybrid work model
Career progression opportunities
Coaching and professional development
Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits