Customer Care Specialist

Quench Water & Solar

. Deliver exceptional customer service on every interaction .

Posted 11/4/2026full-timeWoodbridge • CanadaJunior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on customer retention and effective communication. Proficient in managing customer inquiries, resolving complaints, and supporting team members in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCustomer RetentionEffective CommunicationProblem-Solving AbilityBilingual Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ManagementService Order CreationAccount ManagementObjection HandlingPerformance Metrics AchievementGeneral Computer Systems ProficiencyMS Office Suite Proficiency

Soft Skills

Strong Listening SkillsMultitaskingAdaptabilityTime ManagementProfessionalism

Industry Keywords

Customer CareFast-Paced EnvironmentCustomer LoyaltyField Service CommunicationTeam Collaboration

About the role

Key responsibilities & impact

Deliver exceptional customer service on every interaction
Respond to customer inquiries via phone and electronic channels
Resolve issues quickly and accurately or escalate as per established protocols
Handle and resolve customer complaints with professionalism
Manage customer cancellation requests and proactively identify opportunities to retain business
Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
Meet or exceed performance metrics (KPIs)
Demonstrate strong listening skills and remain calm under pressure
Support and mentor other members of the Customer Care team when needed
Handle customer requests and create service orders
Manage routing and dispatch
Maintain regular communication with the Field Service team
Build and maintain strong relationships with clients and internal teams
Provide prompt, accurate, and dependable support to foster long-term customer loyalty
Report to the Senior Customer Care Manager

Requirements

What you’ll need

Minimum 1+ years of customer service experience in a fast-paced environment
Proven ability to communicate effectively to promote resolution
Previous experience in customer retention, account management or objection handling is an asset
Enthusiastic and entrepreneurial mindset
Strong multitasking and adaptability skills
Excellent verbal and written communication
Highly organized with effective time management
Strong problem-solving ability
Proficient with general computer systems and MS Office Suite
Ability to work independently and collaboratively within a team
Resilient, confident, and comfortable managing difficult conversations
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check and reference check
Bilingual customer care capability is required by the role title

Benefits

Comp & perks

Base salary
Comprehensive benefits
RRSP match to support your long-term financial goals
Hybrid work environment that promotes flexibility and work-life balance
Employee Referral Program