Scheduler – Field Dispatcher

Quench Water & Solar

. Coordinate technician dispatching and routing for installations, service calls, and repairs .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technician dispatching and routing, ensuring effective communication with customers and cross-functional teams. Proficient in managing service queues and optimizing field operations to meet service level agreements.

Highest-signal resume keywords

Routing ExperienceField Service SchedulingStrong Communication SkillsProficiency in Microsoft OfficeSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoutingDispatchingField Service SchedulingTechnician CoordinationService Call Management

Soft Skills

Strong Attention to DetailProactive MindsetCustomer-Focused CommunicationOrganizational SkillsCross-Functional Collaboration

Tools & Technologies

Microsoft OfficeSalesforceService Systems

Industry Keywords

Service Level AgreementsTechnician DispatchingCustomer CommunicationField Team Planning

About the role

Key responsibilities & impact

Coordinate technician dispatching and routing for installations, service calls, and repairs
Communicate directly with customers to confirm appointment details and scheduling updates
Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
Proactively monitor service queues and field activity to meet or exceed SLAs
Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
Escalate service issues when needed and keep internal stakeholders informed
Attend daily service huddles and actively support field team planning
Accurately document all updates and communications in service systems
Serve as the bridge between customers and field teams while balancing technician availability with customer needs

Requirements

What you’ll need

Hybrid work model: Remote work 2 days a week, in King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
2+ years of routing, dispatching, or field service scheduling experience
Experience coordinating technician installations or emergency service calls is highly preferred
Strong communication skills—professional, clear, and customer-focused
Comfortable navigating multiple systems and communication channels (email, phone, chat)
Highly organized with strong attention to detail and a proactive mindset
Ability to work cross-functionally in a fast-paced, service-driven environment
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with Salesforce strongly preferred

Benefits

Comp & perks

Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Paid Time Away + 10 paid company holidays
Parental leave
Additional voluntary benefits
Career progression opportunities
Coaching and professional development
Competitive salary and incentive awards