Senior Account Manager

Quench Water & Solar

. Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests/issues .

Posted 10/26/2026full-timeUnited StatesSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on delivering client-focused solutions and solving complex customer issues. Proficient in analyzing data and collaborating with cross-functional teams to meet customer needs and exceed KPIs.

Highest-signal resume keywords

Account Management ExperienceStrong Analytical SkillsCustomer-Focused SolutionsKPI Reporting ExperienceProficiency With Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementAnalytical SkillsKPI ReportingCustomer Issue ResolutionMulti-TaskingDetail Oriented

Soft Skills

Strong Communication SkillsCollaborationInfluencing SkillsProblem Solving

Tools & Technologies

Salesforce.comMicrosoft Office Suite

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Customer SupportSales Team SupportCross-Functional TeamsClient-Focused Solutions

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests/issues
Run reports and analyze information to solve complex customer issues
Work with cross-functional teams and external customers
Lead customer meetings to gather and communicate information
Independently solve customer requests or escalations
Ensure timely and successful delivery of solutions according to customer needs and objectives
Support growth opportunities with sales teams to improve monthly customer revenue
Meet or exceed position-specific KPIs and metrics
Take feedback and corrective actions from management
Maintain regular and reliable attendance
Handle questions and escalated concerns for Quench's largest customers
Work with Quench leadership and Sales Partners on broad-scale solutions

Requirements

What you’ll need

Proven account management experience supporting customers and sales team
Strong analytical skills and ability to solve complex customer issues
Ability to work independently and follow procedures/policies
Detail oriented and able to multi-task in a fast-moving environment with numerous customers each day
Strong communication skills with internal cross-functional teams and external customers
Experience delivering client-focused solutions based on customer needs
Follow documented processes and department policies to provide customer support
Ability to collaborate and use influence cross-functionally
Experience with KPIs and reporting
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Experience with Salesforce.com is a plus
Excellent verbal and written communication skills
Bachelor's Degree preferred

Benefits

Comp & perks

Competitive salary and benefits
Incentive awards
Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Paid Time Off
Career progression opportunities
Hybrid work model: Remote work 1-2 days a week, In office 3-4 days a week