Senior Customer Success Manager, Strategic

Quest Software

. Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives .

Posted 9/29/2026full-timeRemote • IrelandSenior💰 €62,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, focusing on building relationships with stakeholders, developing Success Plans, and driving product adoption. Proficient in managing enterprise customers in SaaS and related technology environments while ensuring customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementEnterprise Customer ManagementCommunication and Presentation SkillsProject ManagementFluent in English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansProduct AdoptionRetention StrategiesCustomer SatisfactionManaging Customer Escalations

Soft Skills

Relationship BuildingOrganizational SkillsCross-Functional Coordination

Tools & Technologies

GainsightTotangoSalesforceAI Tools

Industry Keywords

SaaSCybersecurityData ManagementB2B SoftwareDigital Transformation

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives
Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones
Drive product adoption and value realization through proactive engagement and regular business reviews
Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes
Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience
Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations
Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes

Requirements

What you’ll need

5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role
Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments
Ability to build relationships with business and technical stakeholders, including executive-level contacts
Strong communication and presentation skills, with the ability to translate technical capabilities into business value
Experience developing customer success plans and driving adoption, retention, and customer satisfaction
Excellent organizational and project management skills, with the ability to manage multiple priorities
Experience managing customer escalations and coordinating cross-functional teams
Fluent in English and German
Nice to have: experience supporting digital transformation or migration initiatives, including transitions from on-premises to SaaS solutions
Nice to have: Customer Success experience within a B2B software organization
Nice to have: familiarity with Gainsight, Totango, and Salesforce
Nice to have: experience using AI tools to improve productivity and customer engagement

Benefits

Comp & perks

Commission plan eligibility
Benefits offered on a country-by-country basis
Equal employment opportunity and a work environment free of discrimination and harassment