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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and enhancing Operational Resilience Testing frameworks, with a strong focus on risk-based testing, regulatory compliance, and stakeholder engagement. Capable of producing actionable insights from testing outcomes and facilitating complex exercises to improve organizational resilience.
Highest-signal resume keywords
Operational Resilience TestingRisk-Based Testing ProgrammeStakeholder EngagementCrisis ManagementRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resilience Testing DesignExercise CoordinationTesting MethodologiesGovernance DocumentationAnalytical Insights
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationFacilitation SkillsTime Management
Industry Keywords
Operational Resilience FrameworksFinancial Services TestingCrisis Team ParticipationThreat IntelligenceBusiness Continuity
About the role
Key responsibilities & impact- Lead and continuously enhance Quilter’s Operational Resilience Testing approach, framework and roadmap
- Deliver a risk-based annual testing programme and rolling three-year exercise plan
- Design, coordinate and deliver high-level resilience tests and exercises across Quilter
- Prioritise testing using risk insights, threat intelligence, business change, emerging vulnerabilities and regulatory developments
- Produce insights and metrics on testing coverage, outcomes, trends and maturity improvements
- Ensure testing meets regulatory expectations with appropriate evidence, documentation and audit trails
- Design, coordinate and facilitate tabletop exercises, simulations and live tests
- Assess response, recovery and resilience capabilities through exercises
- Drive business teams to increase the scope, frequency and quality of resilience testing
- Act as central coordinator and maintain oversight of Operational Resilience testing
- Identify testing gaps, emerging risks and future priorities
- Produce and present management information for senior leadership and governance forums
- Collaborate with Cyber, Threat Intelligence, Technology, Risk, Business Continuity and Operational Resilience teams
- Conduct horizon scanning and develop realistic, challenging, regulatory-aligned test scenarios
- Maintain testing methodologies, standards, procedures, templates and toolkits
- Lead exercise debriefs, lessons-learned reviews and post-test reporting
- Track findings, vulnerabilities, improvement actions and remediation through completion; escalate overdue or high-risk actions
- Participate in the 24/7 Resilience and Crisis Team on-call rota
- Support incident response, crisis management, resilience activities, specialist workstreams and strategic initiatives
Requirements
What you’ll need- Experience leading, designing, coordinating and facilitating resilience testing and exercising programmes
- Experience running large and complex exercises with senior stakeholder engagement
- Outstanding interpersonal skills
- Excellent written and verbal communication skills
- Excellent facilitation and presentation skills, including confidence challenging senior stakeholders
- Experience facilitating and leading operational resilience or crisis tests and exercises
- Strong time management skills
- Confidence in planning, scheduling and programme management
- Ability to work independently in a fast-paced environment
- Investigative mindset
- Positive, self-motivated and dedicated to task delivery
- Proactive approach to supporting others and sharing knowledge
- Proven ability to create, review and update governance documentation, including standard operating procedures, frameworks and policies
- Ability to turn exercise outcomes into analytical insights and practical improvements
- Knowledge of Operational Resilience frameworks and regulatory expectations preferred
- Financial services testing experience desirable but not required; experience from another sector is acceptable
- Relevant qualifications preferred but not required, or relevant operational experience gained in a Corporate, Military, Law Enforcement or Government agency sphere
- Participation in the 24/7 Resilience and Crisis Team on-call rota
Benefits
Comp & perks- 182 hours holiday (26 days)
- Quilter Incentive Scheme; all employees are eligible to participate
- Non-contributory company pension scheme, boostable through personal contributions
- Private Medical Insurance, with single cover standard and options to cover partner or children
- Life Assurance at 4x salary
- Income Protection at 75% of salary, less state benefits, payable after 26 weeks of absence
- Healthcare Cash Plan for Jersey employees only
- Flexible benefits for UK employees, payable via salary deduction