Manager, Return To Vendor

Quince

. Own and manage the full RTV lifecycle from claim initiation through resolution, credit receipt, or physical return logistics .

Posted 10/15/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $124,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the RTV lifecycle, including vendor negotiations, compliance issues, and process improvements. Proficient in data analysis and reporting to drive actionable insights and enhance recovery rates.

Highest-signal resume keywords

RTV Lifecycle ManagementVendor NegotiationData AnalysisERP Systems (SAP, Oracle)Google Sheets Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RTV Policy DevelopmentVendor Compliance ManagementChargeback ProcessingContract ReviewProcess Improvement

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailInfluencing SkillsMulti-tasking Ability

Tools & Technologies

ERP SystemsInventory Management PlatformsGoogle Sheets

Industry Keywords

SourcingProcurementVendor ManagementSupply ChainQuality Assurance

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Own and manage the full RTV lifecycle from claim initiation through resolution, credit receipt, or physical return logistics
Establish and maintain a centralized RTV tracking system
Monitor open claims, aging balances, and recovery rates
Develop and enforce RTV policies, standard operating procedures, and escalation protocols
Partner with Buying and Planning teams to identify and prioritize RTV candidates
Lead vendor negotiations to secure credits, replacements, or return authorizations
Build and maintain vendor relationships while advocating for the company’s financial interests
Review vendor contracts and purchase order terms related to returns, defects, and chargebacks
Identify recurring vendor quality or compliance issues and escalate them to the Sourcing Director
Coordinate physical return shipments, goods disposition, and documentation with Logistics and Warehouse teams
Partner with Finance and Accounts Payable on vendor credits and RTV balance reconciliation
Work with Quality Assurance to document and report product defect trends
Support vendor onboarding by helping define RTV terms and expectations
Produce reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership
Implement process improvements to reduce cycle time, increase recovery, and minimize dispute resolution time
Benchmark RTV performance and recommend best practices

Requirements

What you’ll need

5+ years of experience in sourcing, procurement, vendor management, or supply chain, with direct RTV, chargeback, or vendor compliance exposure
Experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution
Strong analytical skills with the ability to manage large volumes of data and derive actionable insights
Proficiency in Google Sheets
Experience with ERP systems such as SAP, Oracle, or equivalent, and inventory/order management platforms
Excellent written and verbal communication skills
Ability to influence without authority across internal teams and external partners
Highly organized with strong attention to detail
Ability to manage multiple open claims and priorities simultaneously
Successful completion of a background check

Benefits

Comp & perks

Bonus and equity may be provided for eligible roles
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunities
Background check conducted in compliance with applicable laws