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Engineering Manager
QuinStreet. Lead the technical side of platform engineering, integrations, and customer delivery experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical aspects of SaaS platform engineering, integrations, and customer delivery, with a strong focus on API management and technical documentation. Capable of effectively communicating complex technical concepts to diverse audiences while driving integration strategies and improving operational workflows.
Highest-signal resume keywords
5+ Years Experience In SaaS EnvironmentStrong Experience With APIsTechnical System DesignExcellent Written And Verbal Communication SkillsExperience Supporting Customer Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
APIsIntegrationsTechnical System DesignTechnical DocumentationArchitecture DiagramsSLA ManagementIntegration StrategiesTechnical EnablementRoot-Cause AnalysisWorkflow Streamlining
Soft Skills
Excellent CommunicationHighly OrganizedProactiveAbility To Operate IndependentlyProblem-Solving
Tools & Technologies
Ticketing SystemsSaaS PlatformsCarrier IntegrationsThird-Party Ecosystems
Industry Keywords
FintechInsurtechRegulated SaaSCustomer OnboardingPresales Architecture
About the role
Key responsibilities & impact- Lead the technical side of platform engineering, integrations, and customer delivery experience
- Partner with Sales and Business Development as the technical lead throughout sales and delivery
- Join customer calls to explain APIs, sandbox environments, data formats, authentication, error handling, and platform constraints
- Lead technical reviews and tailored solution discussions
- Answer complex technical questions and remove execution blockers
- Provide technical summaries, architecture diagrams, and next steps after customer calls
- Serve as the internal and external subject matter expert on the SaaS platform, APIs, integrations, and workflows
- Advise customers and internal teams on integration approaches and implementation strategies
- Support Business Development by communicating carrier availability, supported programs, and technical feasibility
- Collaborate with Engineering on requirements, edge cases, and delivery timelines
- Escalate and triage integration-related issues across Account Management, Operations, and Engineering
- Help define, support, and improve SLAs for technical tickets and customer integrations
- Identify recurring integration issues and drive root-cause resolution
- Streamline technical workflows to improve time-to-resolution
- Create and maintain technical documentation, FAQs, integration guides, and implementation resources
- Convert common integration questions into scalable documentation and knowledge-base content
- Improve technical enablement for Sales, Account Management, and Operations
- Provide feedback on product gaps, integration friction, and roadmap risks
- Support communication around product changes, launch timelines, and roadmap updates
Requirements
What you’ll need- 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment
- Strong experience with APIs, integrations, and technical system design
- Proven ability to explain complex technical concepts to technical and non-technical audiences
- Experience supporting customer integrations, implementations, or onboarding
- Excellent written and verbal communication skills, including technical documentation
- Highly organized, proactive, and able to operate independently in ambiguous environments
- Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms
- Familiarity with carrier integrations or complex third-party ecosystems
- Experience creating presales architecture diagrams or technical enablement materials
- Exposure to ticketing systems and SLA-driven support models
Benefits
Comp & perks- Performance bonus or commission
- Equity in the form of restricted stock units
- Health care benefits
- Retirement benefits
- Paid sick leave
- Parental leave
- Paid time off
- Vacation benefits
- Other tax-reportable benefits
- Remote work arrangement