Senior Manager, Account Management

QuinStreet

. Drive customer growth, retention, financing adoption, close rates, and revenue across assigned accounts and branches .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on driving growth, retention, and product adoption. Proven ability to lead and develop high-performing teams while managing complex customer relationships and delivering strategic insights.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce ProficiencyTeam LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Growth StrategiesCustomer Lifecycle ManagementPerformance Metrics MonitoringOnboarding ProcessesStrategic Account PlanningFinancial Services ExperienceHome Improvement SalesPoint-of-Sale FinancingExcel ProficiencyTableau Experience

Soft Skills

Exceptional CommunicationLeadership SkillsCoaching and MentoringOrganizational SkillsDetail-Oriented

Tools & Technologies

SalesforceExcelTableau

Industry Keywords

Customer RetentionCustomer InsightsOperational EfficiencyStakeholder EngagementHome Services

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive customer growth, retention, financing adoption, close rates, and revenue across assigned accounts and branches
Develop and execute strategic account plans
Engage office managers, business owners, and executive stakeholders to maximize product adoption and long-term value
Monitor account health, risks, growth opportunities, customer data, performance metrics, and feedback
Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations
Support customer onboarding and transitions from sales to account management
Lead, coach, and develop a team of Account Managers
Establish performance expectations, accountability measures, coaching, feedback, and professional development
Conduct one-on-one meetings, performance reviews, and career development planning
Partner with leadership to recruit, onboard, and develop talent
Monitor team performance and improve productivity, customer outcomes, and operational efficiency
Serve as subject matter expert and escalation point for complex customer issues and strategic opportunities
Implement best practices, processes, and playbooks for scalable account management
Collaborate with lender operations, sales, product, engineering, and leadership teams
Provide customer insights and market feedback to influence product, operations, and go-to-market strategies

Requirements

What you’ll need

6+ years of account management, customer success, sales, or relationship management experience
2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing
2+ years of direct people management, team leadership, or mentoring experience preferred
Experience managing customer portfolios and delivering results through individual contribution and team leadership
Home services, financial services, lending, or point-of-sale financing experience strongly preferred
Demonstrated success coaching and developing high-performing customer-facing teams
Strong leadership skills and ability to motivate, influence, and hold team members accountable
Proficiency in Salesforce
Intermediate to advanced Excel skills
Tableau experience is a plus
Willingness and ability to travel up to 40%, including overnight and multi-day trips
Exceptional communication and presentation skills, including executive stakeholder engagement and customer training
Strong analytical skills and business acumen
Proven ability to manage the full customer lifecycle from onboarding through renewal and expansion
Ability to thrive in a fast-paced, evolving environment and manage competing priorities
Highly organized, detail-oriented, and process-driven
Bachelor's degree preferred or equivalent combination of education and experience

Benefits

Comp & perks

Performance bonus or commission eligibility
Health care benefits
Retirement benefits
Paid sick leave
Parental leave
Paid time off
Vacation benefits
Other tax-reportable benefits
Remote work arrangement