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Business Analyst – Associate
Quivera Enterprises. Support Indian Affairs and Office of Information Technology programs and initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, process improvement, and IT modernization, with a strong focus on requirements development and stakeholder collaboration. Proficient in utilizing tools like Microsoft Visio and Azure DevOps to support IT Asset Management and Change Management processes.
Highest-signal resume keywords
Business AnalysisIT ModernizationChange ManagementAzure DevOpsMicrosoft Visio
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements DevelopmentProcess ImprovementBusiness Process ReengineeringConfiguration ManagementIT Asset ManagementData ModelingPerformance MeasurementStakeholder InterviewsUsability AssessmentsTraining Support
Soft Skills
Strong Communication SkillsFacilitation SkillsPrioritization
Tools & Technologies
Microsoft IntuneITSM SystemsAzure DevOpsMicrosoft VisioGovernment-Authorized Tools
Industry Keywords
FITARASDLCFEACPICFISMAFederal IT InvestmentsPMO OperationsChange and Configuration Management
Tech Stack
Tools & technologiesAzureITSMSDLC
About the role
Key responsibilities & impact- Support Indian Affairs and Office of Information Technology programs and initiatives
- Provide business analysis and consulting support across requirements development, process improvement, IT modernization, IT Asset Management, and Change and Configuration Management
- Gather, analyze, validate, document, and maintain business, functional, technical, and system requirements
- Map current-, interim-, and future-state business processes and identify improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
- Develop and maintain business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and other artifacts
- Create and maintain models using Microsoft Visio or comparable Government-authorized tools
- Manage boards, test plans, dashboards, requirements, and related artifacts using Azure DevOps or authorized tools
- Conduct research and analysis supporting process improvement, business process reengineering, IT modernization, shared services, and technology implementation
- Support testing, usability assessments, stakeholder interviews, requirements sessions, training, and knowledge transfer
- Translate stakeholder and customer needs into documented business and system requirements
- Track activities, risks, issues, milestones, action items, and deliverables
- Support reports, dashboards, process documentation, presentations, and analytical deliverables
- Collaborate with Government stakeholders, project managers, technical personnel, vendors, and contractors
- Support IT Asset Management analysis, documentation, service-request fulfillment, product reviews, authorization processes, and asset records
- Work with ITSM and ticketing systems, enterprise asset repositories and catalogs, Microsoft Intune, or comparable platforms
- Support Change and Configuration Management processes, plans, configuration status accounting, change and release workflows, CMDB maintenance, CCB activities, audits, corrective actions, and related documentation
Requirements
What you’ll need- Minimum of three (3) years of experience providing business analysis or consulting services to management and technical personnel supporting federal IT investments
- Experience assisting with IT project or program management activities in accordance with applicable federal laws, regulations, policies, and procedures
- Practical knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies as applied to process modernization
- Knowledge of configuration management, Information Technology Infrastructure Library (ITIL) practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Experience or familiarity with IT Service Management/ticketing systems, enterprise asset repositories and catalogs, Microsoft Intune, or comparable enterprise platforms
- Experience working with automated and manual asset-management processes
- Ability to facilitate groups, conduct stakeholder interviews, provide training, and support knowledge-transfer activities
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Proven ability to support federal IT investment cost, schedule, performance, and compliance requirements
- Strong written and verbal communication skills
- Proven ability to manage assigned priorities and meet project schedule, quality, and performance requirements
- U.S. Citizenship Required
- Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position
- Must meet all applicable federal contract requirements
- Preferred: experience supporting DOI and/or Indian Affairs
- Preferred: experience supporting federal IT asset, software license, property, change, configuration, or release-management activities
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: active Government security clearance
- Must be able to perform essential functions with or without reasonable accommodation
- Must be able to work prolonged periods sitting and working at a computer and use standard office equipment
Benefits
Comp & perks- Equal Opportunity Employer committed to an inclusive workplace
- Indian Preference may apply in accordance with applicable tribal, federal, and contractual requirements where authorized by law
- Professional office or remote work environment
- Reasonable accommodation available