Quivera Enterprises

Business Analyst

• Support Indian Affairs and Office of Information Technology programs and initiatives
• Provide business analysis and consulting support across requirements development, process improvement, IT modernization, IT Asset Management, and Change and Configuration Management
• Gather, analyze, validate, document, and maintain business, functional, technical, and system requirements
• Map current-, interim-, and future-state business processes and identify improvement, modernization, automation, and efficiency opportunities
• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
• Develop and maintain business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and other artifacts
• Create and maintain models using Microsoft Visio or comparable Government-authorized tools
• Manage boards, test plans, dashboards, requirements, and related artifacts using Azure DevOps or authorized tools
• Conduct research and analysis supporting process improvement, business process reengineering, IT modernization, shared services, and technology implementation
• Support testing, usability assessments, stakeholder interviews, requirements sessions, training, and knowledge transfer
• Translate stakeholder and customer needs into documented business and system requirements
• Track activities, risks, issues, milestones, action items, and deliverables
• Support reports, dashboards, process documentation, presentations, and analytical deliverables
• Collaborate with Government stakeholders, project managers, technical personnel, vendors, and contractors
• Support IT Asset Management analysis, documentation, service-request fulfillment, product reviews, authorization processes, and asset records
• Work with ITSM and ticketing systems, enterprise asset repositories and catalogs, Microsoft Intune, or comparable platforms
• Support Change and Configuration Management processes, plans, configuration status accounting, change and release workflows, CMDB maintenance, CCB activities, audits, corrective actions, and related documentation

Business Analyst – Associate

Technical Writer

• Develop, write, and edit technical and program documentation, including Project Management Plans, Risk Management Plans, Change Management Procedures, SOPs, onboarding materials, and monthly status reports
• Collaborate with SMEs, engineers, and program staff to gather technical information and produce accurate project documentation
• Translate complex technical concepts into clear, concise, user-friendly documentation for technical and non-technical audiences
• Perform editing and quality assurance reviews for clarity, accuracy, grammar, formatting, and consistency
• Maintain document version control and consistent formatting, structure, and style across program deliverables
• Create PowerPoint presentations, charts, diagrams, and visual materials for technical documentation and program reporting
• Manage documentation repositories, including organizing project deliverables within SharePoint or other document management systems
• Support program reporting and PMO documentation requirements while ensuring consistent messaging and presentation across deliverables
• Work under the direction of the Project Manager
• Collaborate with Subject Matter Experts, engineers, project managers, and program staff to support the IHS Health IT Modernization Program

Business Operations

• Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
• Evaluate operations and translate business needs, challenges, and objectives into requirements and actionable recommendations
• Map current-state, interim-state, and future-state business processes and identify improvement, modernization, automation, and efficiency opportunities
• Develop user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, business glossaries, process models, system diagrams, wireframes, workflows, and other artifacts
• Prepare requirements and supporting documentation for NIST Special Publication 800-53 control assessments
• Support privacy and security documentation, including PII identification, PIAs, and PTAs
• Manage boards, test plans, dashboards, requirements, and project artifacts using Azure DevOps or authorized tools
• Conduct research and analysis supporting process improvement, reengineering, IT modernization, shared services, and technology implementation
• Develop and execute test cases, test scripts, datasets, and acceptance criteria
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
• Review cost, schedule, performance, and compliance requirements associated with federal IT investments
• Track risks, issues, milestones, dependencies, and deliverables
• Analyze operations, workflows, processes, systems, controls, service-delivery practices, and operational data
• Develop operating models, business cases, recommendations, reports, dashboards, presentations, and decision-support artifacts
• Establish and support performance measures and operational metrics
• Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors
• Support implementation of approved business-process changes and evaluate operational outcomes
• Promote continuous improvement, strengthen operational controls, reduce manual activities, and improve service delivery

Business Analyst – Business Operations

• Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
• Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
• Develop user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, glossaries, process models, system diagrams, wireframes, workflows, and technical artifacts
• Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments
• Support privacy and security documentation, including PII identification, PIAs, and PTAs
• Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools
• Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation
• Develop and execute test cases, test scripts, datasets, and acceptance criteria
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
• Review cost, schedule, performance, and compliance requirements for federal IT investments
• Track risks, issues, milestones, dependencies, and deliverables
• Support configuration management, change control, and release-management processes
• Maintain configuration information, records, baselines, CMDB data, and supporting artifacts
• Facilitate Configuration Control Board activities, including documentation, decision tracking, approvals, and follow-up
• Support change-request intake, evaluation, impact analysis, prioritization, approval, implementation, and closure
• Support configuration audits, corrective actions, audit responses, and remediation tracking
• Analyze CCM data and metrics to identify trends, issues, process gaps, risks, and improvement opportunities
• Coordinate with Government stakeholders, project managers, technical teams, security teams, vendors, and other contractors

Business Analyst – Change & Configuration Management

IT Specialist

• Develop, review, edit, format, and maintain SOPs, memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge and experience
• Interview subject matter experts and technical personnel, organize collected information, and document it for nontechnical audiences
• Develop and maintain content for the IA Service Center knowledge library and other approved knowledge repositories
• Create technical models and visual artifacts, including architecture diagrams, entity-relationship diagrams, component models, sequence diagrams, and flowcharts
• Review documentation for technical accuracy, completeness, consistency, readability, grammar, and compliance with approved standards
• Apply approved document templates, style guides, version-control practices, and quality-assurance procedures
• Coordinate document reviews, incorporate stakeholder comments, resolve inconsistencies, and prepare final deliverables
• Develop accessible, easy-to-use materials that improve knowledge transfer, training, product adoption, and customer experience
• Track assigned activities and deliverables to ensure schedule, quality, and performance requirements are met

IT Documentation Specialist

Communications

• Plan, initiate, execute, and manage communications, marketing, and organizational change management activities supporting OIT
• Develop and manage communications strategies, branding, messaging, and outreach for the ACIO, OIT programs, services, initiatives, and related portals
• Develop audience-tailored communications plans and materials
• Create clear, engaging, audience-appropriate content for internal and external stakeholders
• Develop presentations, briefings, white papers, broadcast messages, announcements, and other communications products
• Support OIT projects, programs, initiatives, functional areas, web portals, and approved communications channels
• Improve communications products for quality, clarity, consistency, accessibility, effectiveness, and customer satisfaction
• Develop and implement organizational change management plans for awareness, readiness, adoption, and sustained use of IT systems, services, and processes
• Develop engagement strategies for technology implementations, process changes, modernization initiatives, and organizational transformation
• Identify stakeholder groups and communication needs; develop targeted messaging explaining changes, impacts, expectations, timelines, and resources
• Support training, awareness, readiness, and knowledge-transfer activities
• Monitor stakeholder feedback and adoption concerns and recommend engagement activities
• Develop and support stakeholder and customer surveys; analyze feedback and recommend improvements
• Facilitate meetings, stakeholder discussions, working sessions, and planning activities
• Organize complex information and develop action-oriented plans, artifacts, and deliverables
• Coordinate stakeholder input and provide communications strategy, planning, process, and documentation expertise
• Recommend service improvements and customer-satisfaction initiatives
• Support performance dashboards and communications, engagement, and service-delivery metrics
• Track activities, deliverables, milestones, risks, issues, and action items
• Prepare weekly status reports and maintain communications documentation
• Meet project schedule, quality, performance, and reporting requirements
• Support the Office of Information Technology for Wichita Tribal Enterprises, a Quivera Enterprises subsidiary, subject to contract award

Communications Specialist

• Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
• Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
• Prepare requirements, implementation statements, and documentation for NIST Special Publication 800-53 control assessments
• Support privacy and security documentation, including PII identification, PIAs, and PTAs
• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and related artifacts
• Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools
• Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation initiatives
• Develop and execute test cases, test scripts, datasets, and acceptance criteria
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
• Review cost, schedule, performance, and compliance requirements associated with federal IT investments
• Lead assigned analytical activities and track risks, issues, milestones, dependencies, and deliverables
• Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors
• Provide specialized business analysis support for IT Asset Management involving hardware, software, licensing, property management, and related IT services
• Analyze and document asset processes, procedures, workflows, records, and controls
• Support service-request fulfillment and analyze customer requests for hardware and software products and services
• Maintain and analyze asset and product information in repositories, systems, databases, and catalogs
• Support technical review and authorization of software and hardware products
• Track product-authorization risks, approvals, statuses, and documentation
• Analyze asset-management data to identify inconsistencies, gaps, trends, and data-quality opportunities
• Improve IT Asset Management workflows, operational controls, process efficiency, compliance, and customer service
• Develop IT Asset Management requirements, process models, reports, dashboards, workflows, and documentation
• Integrate IT Asset Management with configuration management, change management, service-request fulfillment, and other IT service-management functions

Business Analyst – IT Asset Management

• Support IA and OIT programs, projects, and operational initiatives
• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
• Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
• Prepare requirements, implementation statements, and documentation for NIST SP 800-53 control assessments
• Support privacy and security documentation, including PII identification, PIAs, and PTAs
• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and technical artifacts
• Create and maintain Microsoft Visio models and manage boards, test plans, dashboards, and artifacts using Azure DevOps or other Government-authorized tools
• Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation
• Develop and execute test cases, test scripts, datasets, and acceptance criteria
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
• Review cost, schedule, performance, and compliance requirements for federal IT investments
• Track risks, issues, milestones, dependencies, and deliverables
• Support quality assurance, system, functional, regression, integration, and UAT activities
• Document and track defects, issues, test results, corrective actions, and testing outcomes through resolution
• Analyze quality metrics and testing results to identify trends, process gaps, and improvement opportunities
• Develop and maintain quality-management processes, procedures, workflows, reports, dashboards, and documentation
• Support configuration and change management, configuration audits, CCB activities, and the OIT Configuration Management Plan
• Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors to deliver actionable business and technical outcomes