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Business Analyst – Change & Configuration Management
Quivera Enterprises. Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, including requirements elicitation, process mapping, and configuration management within federal IT environments. Proficient in developing technical artifacts and facilitating stakeholder engagement to drive IT modernization and efficiency.
Highest-signal resume keywords
Business Analysis ExpertiseConfiguration ManagementNIST Special Publication 800-53Microsoft VisioAzure DevOps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Requirements ElicitationProcess MappingChange ManagementData ModelingBusiness Process ImprovementITIL PracticesHuman-Centered DesignAcceptance Criteria DevelopmentTest Case DevelopmentPerformance Measurement
Soft Skills
Strong CommunicationFacilitation SkillsCollaborationLeadershipTraining
Tools & Technologies
Microsoft VisioAzure DevOpsITSM Ticketing SystemsCMDBsMicrosoft Intune
Industry Keywords
Federal IT InvestmentsFITARASDLCFISMAPMO OperationsCapital PlanningStrategic PlanningIT Asset ManagementConfiguration Control BoardChange Control
Tech Stack
Tools & technologiesAzureITSMSDLC
About the role
Key responsibilities & impact- Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
- Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
- Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, glossaries, process models, system diagrams, wireframes, workflows, and technical artifacts
- Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments
- Support privacy and security documentation, including PII identification, PIAs, and PTAs
- Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools
- Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation
- Develop and execute test cases, test scripts, datasets, and acceptance criteria
- Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
- Review cost, schedule, performance, and compliance requirements for federal IT investments
- Track risks, issues, milestones, dependencies, and deliverables
- Support configuration management, change control, and release-management processes
- Maintain configuration information, records, baselines, CMDB data, and supporting artifacts
- Facilitate Configuration Control Board activities, including documentation, decision tracking, approvals, and follow-up
- Support change-request intake, evaluation, impact analysis, prioritization, approval, implementation, and closure
- Support configuration audits, corrective actions, audit responses, and remediation tracking
- Analyze CCM data and metrics to identify trends, issues, process gaps, risks, and improvement opportunities
- Coordinate with Government stakeholders, project managers, technical teams, security teams, vendors, and other contractors
Requirements
What you’ll need- Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments
- Experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures
- Experience supporting configuration management, change control, and release-management processes
- Experience supporting CMDB processes, configuration records and artifacts, Configuration Control Board (CCB) processes, and configuration audits
- Experience analyzing and documenting current-state and target-state configuration and change-management processes and workflows
- Knowledge of PMO operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies
- Practical experience with configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding
- Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills
- Ability to manage multiple priorities and meet project schedule, quality, and performance requirements
- Ability to work effectively with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors
- U.S. Citizenship Required
- Ability to obtain and maintain the Government security clearance and/or suitability determination required for the position
- Must meet all applicable federal contract requirements
- Preferred: experience supporting DOI and/or IA
- Preferred: experience in NIST- and/or DOI-controlled IT environments
- Preferred: experience with federal IT asset, license, property, change, configuration, or release-management activities
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: active Government security clearance
Benefits
Comp & perks- Professional office or remote work environment
- Reasonable accommodation for essential job functions