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Business Analyst – Quality Management
Quivera Enterprises. Support IA and OIT programs, projects, and operational initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, requirements elicitation, and process improvement within federal IT environments. Proficient in developing user stories, managing test cases, and supporting quality assurance processes while collaborating effectively with stakeholders.
Highest-signal resume keywords
Business AnalysisRequirements ElicitationUser Acceptance Testing (UAT)Quality AssuranceConfiguration Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ImprovementData ModelingTest Case DevelopmentAcceptance Criteria DevelopmentProcess ReengineeringNIST SP 800-53ITIL PracticesHuman-Centered DesignPerformance MeasurementActivity Modeling
Soft Skills
Strong CommunicationFacilitation SkillsCollaborationLeadershipTraining
Tools & Technologies
Microsoft VisioAzure DevOpsITSM Ticketing SystemsCMDBsMicrosoft Intune
Certifications & Qualifications
U.S. CitizenshipGovernment Security Clearance
Industry Keywords
FITARASDLCFEACPICFISMAFederal IT InvestmentsConfiguration AuditsChange ManagementQuality ManagementIT Asset Management
Tech Stack
Tools & technologiesAzureITSMSDLC
About the role
Key responsibilities & impact- Support IA and OIT programs, projects, and operational initiatives
- Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
- Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
- Prepare requirements, implementation statements, and documentation for NIST SP 800-53 control assessments
- Support privacy and security documentation, including PII identification, PIAs, and PTAs
- Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and technical artifacts
- Create and maintain Microsoft Visio models and manage boards, test plans, dashboards, and artifacts using Azure DevOps or other Government-authorized tools
- Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation
- Develop and execute test cases, test scripts, datasets, and acceptance criteria
- Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
- Review cost, schedule, performance, and compliance requirements for federal IT investments
- Track risks, issues, milestones, dependencies, and deliverables
- Support quality assurance, system, functional, regression, integration, and UAT activities
- Document and track defects, issues, test results, corrective actions, and testing outcomes through resolution
- Analyze quality metrics and testing results to identify trends, process gaps, and improvement opportunities
- Develop and maintain quality-management processes, procedures, workflows, reports, dashboards, and documentation
- Support configuration and change management, configuration audits, CCB activities, and the OIT Configuration Management Plan
- Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors to deliver actionable business and technical outcomes
Requirements
What you’ll need- Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments
- Experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures
- Experience translating business and system requirements into acceptance criteria, test scenarios, test cases, test scripts, and datasets
- Experience supporting system testing and User Acceptance Testing (UAT), documenting defects and issues, tracking test outcomes, and supporting quality assurance and test-management processes
- Knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies
- Practical experience with configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding
- Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills
- Ability to manage multiple priorities and meet project schedule, quality, and performance requirements
- Ability to work effectively with Government stakeholders, technical teams, security personnel, vendors, and other contractors
- U.S. Citizenship Required
- Ability to obtain and maintain the Government security clearance and/or suitability determination required for the position
- Must meet all applicable federal contract requirements
- Preferred: experience supporting DOI and/or Indian Affairs
- Preferred: experience in NIST- and/or DOI-controlled IT environments
- Preferred: federal quality assurance, testing, configuration, change, release, asset, or service-management experience
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: hands-on Quality Management experience
- Preferred: active Government security clearance
Benefits
Comp & perks- Professional office or remote work environment
- Reasonable accommodation for essential job functions
- Equal employment opportunity
- Potential Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law