Desktop Technician

Quivera Enterprises

. Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals .

Posted 10/17/2026full-timeFort Duchesne • Utah • United StatesMid-LevelSenior💰 $48,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier II/III technical support for desktops, laptops, and mobile devices, with a strong focus on troubleshooting, system imaging, and compliance with federal cybersecurity standards. Proficient in managing IT service requests and maintaining technical documentation while ensuring high performance and customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Windows Operating SystemsNetwork TroubleshootingIncident TrackingNIST SP 800-53 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportHardware TroubleshootingSoftware InstallationLAN ConnectivitySystem ImagingPatch ManagementTechnical DocumentationNetwork Switch ConfigurationMicrosoft Office Suite SupportGoogle Workspace Support

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsCustomer Service Orientation

Tools & Technologies

IT Ticketing SystemsRemote Support ToolsEndpoint Management SolutionsIT Asset Management ToolsGISAutoCAD

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Certifications

Industry Keywords

Federal Cybersecurity RequirementsFISMA ComplianceNIST SP 800-53Enterprise IT EnvironmentTechnical Standards

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals
Install, configure, maintain, and troubleshoot hardware, operating systems, and enterprise software applications
Support and maintain Microsoft Windows operating systems in enterprise IT environments
Diagnose and resolve LAN, server, network switch, and connectivity issues
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, GIS, AutoCAD, and other business or mission-critical applications
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements
Troubleshoot complex issues, identify root causes, and implement corrective actions
Document incidents, service requests, troubleshooting activities, and resolutions in IT ticketing systems
Monitor and respond to service requests according to SLAs and performance standards
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and IT support teams
Ensure systems and support activities comply with cybersecurity policies, federal security requirements, and technical standards
Provide technical guidance, end-user training, and assistance with IT systems and best practices
Maintain technical documentation, troubleshooting procedures, and knowledge base articles
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement
Identify process improvements, standardization, and efficiency opportunities
Follow NIST SP 800-53 controls and support FISMA compliance
Follow security procedures for access, authentication, endpoint protection, configuration management, and vulnerability remediation
Identify and report cybersecurity incidents, vulnerabilities, and unauthorized system activities
Maintain confidentiality, integrity, and availability of government information systems and sensitive data
Work primarily in a professional office or federal government facility, with possible travel between facilities or support locations

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field; or equivalent relevant experience
Minimum of three (3) years of hands-on technical support experience in an enterprise IT environment
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems
Experience diagnosing network connectivity issues involving LANs, servers, and network switches
Experience supporting Microsoft Office Suite and Google Workspace applications
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment
Proficiency in Microsoft Windows operating systems
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols
Ability to diagnose and resolve complex hardware, software, and connectivity issues
Familiarity with IT service management practices, incident tracking, and service-level requirements
Ability to prioritize multiple technical support requests while maintaining performance standards
Strong analytical, organizational, problem-solving, and technical documentation skills
Excellent verbal and written communication skills with a customer-service-oriented approach
Ability to work independently with minimal supervision and collaborate with technical teams and government personnel
U.S. Citizenship required
Ability to obtain and maintain required federal suitability determination, background investigation, or government security clearance, as applicable
Successful completion of required pre-employment and government screening requirements
Compliance with NIST SP 800-53, FISMA, federal cybersecurity requirements, and applicable policies
Ability to maintain confidentiality regarding government systems, personnel, technical information, and sensitive program data
Ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required
Preferred: experience supporting GIS, AutoCAD, or other specialized technical applications
Preferred: experience in federal government, Department of the Interior, or other regulated IT environments
Preferred: familiarity with NIST SP 800-53, FISMA, and federal information security requirements
Preferred: experience with enterprise ticketing systems, remote support tools, IT service management, system imaging, endpoint management, IT asset management, and software deployment solutions
Preferred: CompTIA A+, Network+, Security+, or Microsoft certifications

Benefits

Comp & perks

Indian Preference may apply where authorized by law
Equal Opportunity Employer
Potential travel between facilities or support locations
Potential extended or irregular work hours for mission-critical operations, maintenance, or emergencies