Desktop Technician

Quivera Enterprises

. Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and associated peripherals .

Posted 10/17/2026full-timePort Hall • Idaho • United StatesMid-LevelSenior💰 $50,000 - $54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier II/III technical support for desktops, laptops, and mobile devices, with a strong focus on troubleshooting, system imaging, and compliance with federal cybersecurity standards. Proficient in managing IT service requests, maintaining technical documentation, and ensuring the integrity of government information systems.

Highest-signal resume keywords

Tier II/III Technical SupportMicrosoft Windows Operating SystemsNetwork Connectivity TroubleshootingNIST SP 800-53 ComplianceTechnical Documentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Desktop SupportLaptop SupportMobile Device SupportHardware TroubleshootingSoftware InstallationSystem ImagingNetwork TroubleshootingMicrosoft Office SuiteGoogle WorkspaceGIS Applications

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsCustomer Service Orientation

Tools & Technologies

IT Ticketing SystemsRemote Support ToolsEndpoint Management SolutionsIT Asset ManagementService-Level Agreements

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Certifications

Industry Keywords

Federal Cybersecurity RequirementsFISMA ComplianceTechnical StandardsGovernment Information SystemsDepartment of the Interior (DOI)

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and associated peripherals
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications
Support and maintain Microsoft Windows operating systems within enterprise IT environments
Diagnose and resolve network connectivity issues involving LANs, servers, network switches, and related infrastructure
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, and standard business applications
Support specialized applications including Geographic Information Systems (GIS), AutoCAD, and other mission-critical software
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements
Troubleshoot complex technical issues, identify root causes, and implement corrective actions
Document technical incidents, service requests, troubleshooting activities, and resolutions in IT ticketing systems
Monitor and respond to assigned service requests according to established SLAs and performance standards
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and IT support teams
Ensure IT systems and support activities comply with organizational cybersecurity policies, federal security requirements, and technical standards
Provide technical guidance, end-user training, and assistance with IT systems, applications, and best practices
Maintain technical documentation, troubleshooting procedures, and knowledge base articles
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement activities
Identify opportunities for process improvement, standardization, and increased efficiency
Apply NIST SP 800-53 controls and support FISMA and federal cybersecurity compliance
Implement security updates, patches, and approved system configurations
Identify and report cybersecurity incidents, vulnerabilities, and unauthorized system activities
Maintain confidentiality, integrity, and availability of government information systems and sensitive data

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field; or equivalent relevant experience
Minimum of three (3) years of hands-on technical support experience in an enterprise IT environment
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems
Experience diagnosing network connectivity issues involving LANs, servers, and network switches
Experience supporting Microsoft Office Suite and Google Workspace applications
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment
Proficiency in Microsoft Windows operating systems
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols
Ability to diagnose and resolve complex hardware, software, and connectivity issues
Familiarity with IT service management practices, incident tracking, and service-level requirements
Ability to prioritize multiple technical support requests while maintaining established performance standards
Strong analytical, organizational, problem-solving, and technical documentation skills
Excellent verbal and written communication skills with a customer-service-oriented approach
Ability to work independently with minimal supervision and collaborate effectively with technical teams and government personnel
U.S. Citizenship Required
Ability to obtain and maintain required federal suitability determination, background investigation, or government security clearance, as applicable
Successful completion of required pre-employment and government screening requirements
Compliance with NIST SP 800-53, FISMA, federal cybersecurity requirements, and applicable policies
Ability to maintain confidentiality regarding government systems, personnel, technical information, and sensitive program data
Ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required
Preferred: Experience supporting GIS, AutoCAD, or other specialized technical applications
Preferred: Experience working in federal government, Department of the Interior (DOI), or other regulated IT environments
Preferred: Familiarity with NIST SP 800-53, FISMA, and federal information security requirements
Preferred: Experience with enterprise ticketing systems, remote support tools, and IT service management processes
Preferred: Experience with system imaging, endpoint management, IT asset management, and software deployment solutions
Preferred: CompTIA A+, Network+, Security+, or Microsoft certifications

Benefits

Comp & perks

Opportunity to work in a mission-driven environment supporting federal government operations
Potential travel between facilities or support locations
Professional development through end-user training, technical guidance, and exposure to federal cybersecurity requirements
Equal employment opportunity protections
Indian Preference may apply where authorized by law