Desktop Technician

Quivera Enterprises

. Provide advanced Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripheral equipment .

Posted 10/17/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSenior💰 $50,000 - $54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical support capabilities for desktops, laptops, mobile devices, and peripheral equipment, with a strong focus on Microsoft Windows operating systems and enterprise IT environments. Proficient in troubleshooting, incident management, and compliance with federal cybersecurity standards.

Highest-signal resume keywords

Advanced Technical SupportMicrosoft Windows Operating SystemsNetwork Connectivity DiagnosisIncident Management ProcessesNIST SP 800-53 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportComputer Hardware TroubleshootingSoftware InstallationSystem ImagingLAN DiagnosisMicrosoft Office Suite SupportGoogle Workspace SupportPatch ManagementVulnerability RemediationRoot Cause Analysis

Soft Skills

CollaborationCustomer Satisfaction FocusIndependent WorkTechnical Documentation DevelopmentEnd-User Training

Tools & Technologies

IT Service Management SystemsEnterprise Software ApplicationsGISAutoCADEndpoint Management

Industry Keywords

Federal Cybersecurity ProceduresFISMATechnical Escalation ProceduresGovernment Security ClearanceIT Environment

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide advanced Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripheral equipment
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications
Support and maintain Microsoft Windows operating systems in enterprise IT environments
Diagnose and resolve LAN, server, network switch, hardware, software, operating system, and connectivity issues
Perform root cause analysis and corrective actions for recurring technical problems
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, GIS, AutoCAD, and other mission-critical applications
Assist with application installations, configurations, functionality issues, and system access
Provide end-user training and technical guidance
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements
Support endpoint management, equipment deployment, system lifecycle maintenance, security updates, and vulnerability remediation
Document incidents, service requests, troubleshooting activities, and resolutions in IT service management systems
Categorize, prioritize, and resolve tickets according to SLAs
Escalate complex issues to network, systems administration, or cybersecurity teams
Develop troubleshooting guides, technical documentation, and knowledge base articles
Follow NIST SP 800-53, FISMA, and federal cybersecurity procedures
Identify and report cybersecurity incidents, vulnerabilities, and unauthorized activities
Support continuous improvement of technical support workflows, incident resolution, service delivery, and customer satisfaction
Collaborate with end users, technical teams, government personnel, and stakeholders
Occasional travel between government facilities or support locations; extended or irregular hours may be required

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field; or an equivalent combination of education and relevant professional experience
Minimum of three (3) years of hands-on technical support experience in an IT environment
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripheral equipment
Experience installing, configuring, and troubleshooting computer hardware, software applications, and Microsoft Windows operating systems
Experience diagnosing network connectivity issues involving LANs, servers, and network switches
Experience supporting Microsoft Office Suite and Google Workspace applications
Experience providing technical assistance and troubleshooting support to end users
Advanced knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment
Strong proficiency with Microsoft Windows operating systems
Working knowledge of LAN connectivity, servers, network switches, and basic networking protocols
Familiarity with enterprise IT environments, incident management processes, and technical escalation procedures
Ability to perform system imaging, software installations, upgrades, and routine maintenance
Ability to diagnose and resolve complex hardware, software, operating system, and connectivity issues
Ability to manage multiple technical support requests while meeting performance standards
Ability to work independently with minimal supervision and collaborate with technical teams and government stakeholders
U.S. Citizenship Required
Ability to obtain and maintain the required federal suitability determination, background investigation, or government security clearance
Successful completion of pre-employment screening and government background investigation requirements
Compliance with NIST SP 800-53, FISMA, federal cybersecurity, government, contractual, and company requirements
Must be able to support operational requirements and schedules established by the supported federal contract
Ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required

Benefits

Comp & perks

Equal Opportunity Employer commitment
Indian Preference may apply where authorized by law
Tribally owned organization
SBA-certified Small Disadvantaged Business