Desktop Technician

Quivera Enterprises

. Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals .

Posted 10/17/2026full-timeWhiteriver • Arizona • United StatesMid-LevelSenior💰 $50,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier II/III technical support for desktops, laptops, mobile devices, and peripherals, with a strong focus on troubleshooting, system imaging, and compliance with cybersecurity standards such as NIST SP 800-53 and FISMA.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Windows Operating SystemsNetwork TroubleshootingMicrosoft Office SuiteCybersecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem ImagingHardware TroubleshootingSoftware InstallationNetwork Connectivity DiagnosisMicrosoft WindowsLAN TroubleshootingIT Service ManagementTechnical DocumentationIncident Tracking

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsCustomer Service Orientation

Tools & Technologies

Microsoft Office SuiteGoogle WorkspaceAutoCADIT Ticketing SystemsCybersecurity Tools

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Certifications

Industry Keywords

Enterprise IT EnvironmentCybersecurity PoliciesFederal Security RequirementsNIST SP 800-53FISMA

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications
Support and maintain Microsoft Windows operating systems in enterprise IT environments
Diagnose and resolve network connectivity issues involving LANs, servers, network switches, and related infrastructure
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, GIS, AutoCAD, and other business or mission-critical applications
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements
Troubleshoot complex technical issues, identify root causes, and implement corrective actions
Document incidents, service requests, troubleshooting activities, and resolutions in IT ticketing systems
Monitor and respond to service requests according to SLAs and performance standards
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT support teams
Ensure systems and support activities comply with cybersecurity policies, federal security requirements, NIST SP 800-53, and FISMA
Identify and report cybersecurity incidents, vulnerabilities, and unauthorized system activities
Provide technical guidance, end-user training, and assistance with IT systems and best practices
Maintain technical documentation, troubleshooting procedures, and knowledge base articles
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement
Identify process improvements, standardization, and efficiency opportunities
Travel between facilities or support locations as needed
Support mission-critical operations, maintenance, and technical emergencies during extended or irregular hours when required

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field; or equivalent relevant experience
Minimum of three (3) years of hands-on technical support experience in an enterprise IT environment
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems
Experience diagnosing network connectivity issues involving LANs, servers, and network switches
Experience supporting Microsoft Office Suite and Google Workspace applications
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment
Proficiency in Microsoft Windows operating systems
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols
Ability to diagnose and resolve complex hardware, software, and connectivity issues
Familiarity with IT service management practices, incident tracking, and service-level requirements
Ability to prioritize multiple technical support requests while maintaining performance standards
Strong analytical, organizational, problem-solving, and technical documentation skills
Excellent verbal and written communication skills with a customer-service-oriented approach
Ability to work independently with minimal supervision and collaborate with technical teams and government personnel
U.S. Citizenship Required
Ability to obtain and maintain required federal suitability determination, background investigation, or government security clearance, as applicable
Successful completion of required pre-employment and government screening requirements
Compliance with NIST SP 800-53, FISMA, federal cybersecurity requirements, and applicable policies
Relevant industry certifications are preferred, including CompTIA A+, Network+, Security+, or Microsoft certifications
Ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required

Benefits

Comp & perks

Equal Opportunity Employer workplace
Indian Preference may apply where authorized by law
Professional development through technical guidance and end-user training
Work supporting mission-critical federal government operations