Loan Servicing Administrator

Quontic

. Provide high-level customer service to borrowers, clients, internal team members, and sub-servicer by responding to inquiries and requests within 24 hours, troubleshooting issues, and resolving field requests .

Posted 9/30/2026full-timeQueens • New York • United StatesMid-LevelSenior💰 $65,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan administration and servicing, with a strong focus on compliance, data analysis, and customer service. Capable of managing loan processes, resolving discrepancies, and enhancing operational efficiency through automation.

Highest-signal resume keywords

Loan Administration FunctionsMicrosoft Office 365Horizon Processing SystemsCompliance RegulationsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ServicingData AnalysisKPI IdentificationLoan Process Exception ReportingMERS Reconciliation

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsDetail-OrientedCustomer-Focused

Tools & Technologies

Mortgage Electronic Registration System (MERS)Loan Servicing Platform

Industry Keywords

Loan TypesPortfolio PerformanceFederal Home Loan BankFederal Reserve BankContractual Compliance

About the role

Key responsibilities & impact

Provide high-level customer service to borrowers, clients, internal team members, and sub-servicer by responding to inquiries and requests within 24 hours, troubleshooting issues, and resolving field requests
Become a subject matter expert on Quontic’s loan servicing platform, serviced loan types, and client data dependencies
Identify technical gaps and process enhancements to support additional loan types and maximize automation
Prepare and review loan process exception reports, delinquency reports, and other portfolio performance and borrower issue reports for management
Reconcile Mortgage Electronic Registration System (MERS) loan records and activities and maintain accurate loan status documentation
Collaborate with internal teams to resolve discrepancies and maintain MERS loan data integrity
Oversee and coordinate the pledge process with the Federal Home Loan Bank of New York and Federal Reserve Bank of New York, ensuring compliance and resolving issues
Validate loan sale transfers with investors and subservicers, ensuring accurate documentation and contractual compliance
Serve as a point of contact for inquiries and concerns and foster collaborative relationships
Use advanced data analysis to identify KPIs and design actionable management reports
Perform special projects and additional duties as required

Requirements

What you’ll need

Bachelor's degree (or equivalent); OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area
Additional three (3) years+ of progressive experience in functional area
Proven skills and experience with loan administration functions
Proven experience with Microsoft Office 365 and Horizon Processing Systems
Knowledge of Compliance regulations and bank policies & procedures as they relate to Loan Administration and Servicing
Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization
Analytical and problem-solving skills
Interpersonal and communication skills with the ability to speak confidently
Ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats
Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner
Self-directed, yet effective working as part of a collaborative team
Responsive and customer-focused with a demonstrated use of professional judgment

Benefits

Comp & perks

Health, Dental, Vision, & Life Insurance
Financial Wellness Planning & Coaching
Counseling Support Services & Resources
Paid Parental Leave
Pet Insurance
401K Match
Employee Bank Accounts with Quontic
Generous Paid Time Off