Quontic

Administration

• Provide high-level customer service to borrowers, clients, internal team members, and sub-servicer by responding to inquiries and requests within 24 hours, troubleshooting issues, and resolving field requests
• Become a subject matter expert on Quontic’s loan servicing platform, serviced loan types, and client data dependencies
• Identify technical gaps and process enhancements to support additional loan types and maximize automation
• Prepare and review loan process exception reports, delinquency reports, and other portfolio performance and borrower issue reports for management
• Reconcile Mortgage Electronic Registration System (MERS) loan records and activities and maintain accurate loan status documentation
• Collaborate with internal teams to resolve discrepancies and maintain MERS loan data integrity
• Oversee and coordinate the pledge process with the Federal Home Loan Bank of New York and Federal Reserve Bank of New York, ensuring compliance and resolving issues
• Validate loan sale transfers with investors and subservicers, ensuring accurate documentation and contractual compliance
• Serve as a point of contact for inquiries and concerns and foster collaborative relationships
• Use advanced data analysis to identify KPIs and design actionable management reports
• Perform special projects and additional duties as required

Loan Servicing Administrator