Deposit Operations Associate

Quorum Federal Credit Union

. Perform ACH, wire transfer, RTP, deposit, and related payment processing activities .

Posted 10/31/2026full-timePurchase • New York • United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing activities, including ACH, wire transfers, and deposit operations, while ensuring compliance with banking regulations. Possesses strong analytical and problem-solving skills to enhance operational efficiency and service quality.

Highest-signal resume keywords

ACH ProcessingWire TransfersPayment InvestigationsOperational Rules and RegulationsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingTransaction PostingException ResolutionData ValidationProcess AutomationWorkflow OptimizationRobotic Process Automation (RPA)Account MaintenanceDispute ProcessingTransaction Research

Soft Skills

Problem-SolvingOrganizational SkillsAnalytical SkillsVerbal CommunicationWritten CommunicationTime ManagementDecision-MakingIntegrity and Trust

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelVideo Conferencing ToolsScreen Sharing Tools

Certifications & Qualifications

High School DiplomaNotary Public Commission

Industry Keywords

Banking RegulationsCredit Union RegulationsOperational RiskService-Level StandardsInternal and External Member Requests

Tech Stack

Tools & technologies

AndroidiOSRPA

About the role

Key responsibilities & impact

Perform ACH, wire transfer, RTP, deposit, and related payment processing activities
Handle transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing
Complete assigned functions accurately, within expected time frames, and within management-defined service-level standards
Monitor activity, track transactions, and validate data using reports and logs
Escalate issues appropriately
Identify and recommend process improvements to enhance efficiency, strengthen controls, improve service quality, and reduce operational risk
Participate in systems testing, implementation activities, reporting enhancements, and operational readiness reviews
Support other business units with internal and external member requests
Maintain broad operational knowledge and serve as a departmental backup as needed
Provide occasional support for fulfillment operations, document imaging, mail processing, and notary services
Maintain and update assigned procedures, operating documentation, and policy sections
Collaborate with members, vendors, business partners, and internal departments to resolve operational issues and improve service delivery
Participate in projects involving system updates, implementations, testing, and operational enhancements
Keep abreast of industry developments, including regulatory and technology changes
Ensure adherence to company policies, procedures, and Banking/Credit Union Regulations
Perform additional duties as required

Requirements

What you’ll need

Minimum six months of experience in back-office payment processing within a bank or credit union environment, including ACH processing, wire transfers, deposit operations, or a combination of these functions
Experience processing transactions, researching exceptions, and resolving payment-related issues
High school diploma required
Notary Public commission preferred; Quorum may support the notary commissioning process, training, and associated fees if required for business needs
Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies preferred but not required
Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution
Excellent problem-solving, organizational, analytical, verbal and written communication skills
Ability to multi-task
Strong decision-making and time-management skills with the ability to manage multiple projects/duties
Trustworthy with the ability to maintain the highest level of integrity and trust
Proficiency in Microsoft Office products, specifically Outlook, Word, and Excel
Stable internet connection with speeds high enough for video conferencing and screen sharing
Smartphone with current iOS/Android OS
Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone
U.S. work authorization required; current or future sponsorship unavailable

Benefits

Comp & perks

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks, including mortgage discounts
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment for most roles