Senior Operations Associate

Quorum Federal Credit Union

. Manage daily processing for deposits, Real Time Payments (RTP), ACH, and wires .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $68,800 - $78,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in transactional processing, including ACH, Wires, and RTP, while effectively managing automation initiatives and compliance within financial institutions. Proficient in utilizing data analysis tools and maintaining operational efficiency through strong organizational and communication skills.

Highest-signal resume keywords

Transactional Processing ExperienceACH, Wires, And RTP SystemsRPA/Automation Tools ExperienceRegulatory Compliance KnowledgeAdvanced Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transactional ProcessingACH SystemsWire Transfer SystemsReal Time Payments (RTP)Data AnalysisAutomation ToolsExcel (Lookups, Pivot Tables)General Ledger ReconciliationProcedure DocumentationRisk Assessment

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsTime Management

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft TeamsData DashboardsTicketing ToolsAgile PracticesAI-Assisted Decision ToolsWorkflow Engines

Industry Keywords

Financial InstitutionsComplianceElectronic Funds TransferMember ServicingAutomationDigital Banking PlatformsRegulatory Standards

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Manage daily processing for deposits, Real Time Payments (RTP), ACH, and wires
Perform manual and batch postings, research, exception handling, and general ledger reconciliation
Coordinate and schedule daily EFT, ACH, and wire processing
Serve as a department point of contact when the Operations Manager is unavailable
Support electronic funds processes and member servicing
Work on system updates, service enhancements, and process-change projects
Maintain work in project and ticketing tools using Agile-inspired practices
Lead or support process reviews and testing and translate findings into production changes
Identify rules-based work for automation through RPA and AI-assisted workflows
Define requirements, test automation solutions, and measure their impact with stakeholders
Work with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning
Write and maintain procedure documents and recommend policy updates
Use AI-assisted decision tools for exception handling, risk assessment, and fraud detection where appropriate
Support other business units with member requests and workflows
Cross-train on critical processes and help maintain service levels
Interact with vendors and third parties on behalf of members and the Credit Union
Stay current on regulatory and technology changes
Promote a positive, professional work atmosphere and perform other assigned duties

Requirements

What you’ll need

At least four years of transactional processing experience in a bank or credit union
At least two years in a similar Operations role
Experience with deposit and payment systems, including ACH, wires, and RTP, and related digital banking platforms
Intermediate to advanced Excel, including lookups, pivot tables, and data cleansing
Comfort working with data exports and dashboards
Experience with payment systems or RPA/automation tools, such as workflow engines, bots, scripting, or rules engines
Ability to learn new systems quickly and translate business requirements into system or configuration requirements for vendors/IT
Experience working with or supporting AI-assisted decision tools and automation in operations, or ability to identify automation candidates and support business cases for AI-assisted implementations
Strong knowledge of rules and regulations governing transactional processing in financial institutions
Proficiency with Microsoft Outlook, Teams, Word, and Excel
Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills
Ability to manage multiple priorities and meet critical deadlines accurately
High integrity, trustworthiness, and accountability
Comfort working across multiple banking systems and tools and adopting new technology and AI-assisted capabilities
Suitable internet connection, current smartphone, extended computer use, and frequent communication via email, chat, video, and phone
Stable internet connection suitable for video conferencing and screen sharing
Candidates must reside within the United States
U.S. work authorization required
No current or future sponsorship available
College degree preferred

Benefits

Comp & perks

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent
Paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks, including mortgage discounts
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, outcome-oriented remote work environment for most roles
Flexible remote work environment
Discretionary incentive compensation based on company and individual performance