Business Operations Project Manager

Quva

. Own end-to-end customer onboarding and implementation from sales handoff through Customer Success transition .

Posted 10/5/2026full-timeMinneapolis • Minnesota • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical project management and customer onboarding, with a strong focus on project planning, execution, and cross-functional coordination. Proven ability to manage implementations in SaaS and healthcare technology environments while ensuring alignment with customer goals and success metrics.

Highest-signal resume keywords

Technical Project ManagementCustomer OnboardingProject Planning ToolsSaaS Delivery ProgramsHealthcare Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningGantt ChartsTimelinesDependenciesRisk ManagementImplementation ManagementCustomer Success MetricsTechnical ReadinessStakeholder CommunicationCross-Functional Coordination

Soft Skills

Problem SolvingAdaptabilityCommunicationCollaborationLeadership

Industry Keywords

SaaSHealthcare TechnologyData-Driven PlatformsPMOOperational Frameworks

About the role

Key responsibilities & impact

Own end-to-end customer onboarding and implementation from sales handoff through Customer Success transition
Capture customer goals, KPIs, and expectations and translate them into structured project plans
Build and manage onboarding plans with milestones, owners, timelines, and success criteria
Drive consistent, scalable onboarding execution while adapting to customer-specific needs
Ensure on-time, high-quality delivery through cross-functional accountability
Serve as program manager across multiple initiatives, with implementations as the core priority
Build and maintain project plans and Gantt charts, including timelines, dependencies, and risks
Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
Run status updates, stakeholder communications, and execution reviews
Identify and resolve risks, gaps, and misalignment
Oversee technical implementations without hands-on execution through technical project plans
Coordinate system setup, integrations, and technical readiness by bringing cross-functional teams together
Act as the central point of coordination and escalation across technical teams
Ensure delivery aligns to scope, timelines, and success metrics
Coordinate scheduling, milestones, and completion criteria
Manage delivery through internal trainers and SMEs without providing direct training
Track training completion, readiness, and adoption
Ensure customers are prepared for go-live and early success

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Education or related field
7+ years of experience in technical project management or software implementations
Strong expertise in project planning and management tools, including Gantt charts, timelines, and dependencies
Background working in early-stage or high-growth environments
Experience establishing PMO, onboarding, or operational frameworks from scratch
Proven experience managing customer onboarding, implementations, or SaaS delivery programs
Experience overseeing technical implementations as a project/program manager, not hands-on
Experience in healthcare technology, SaaS, or data-driven platforms
18+ years of age
Able to successfully complete a drug and background check
Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
Background in healthcare, IT or pharmacy operations preferred

Benefits

Comp & perks

Comprehensive health and wellness benefits including medical, dental and vision
401k retirement program with company match
22 paid days off plus 8 paid holidays per year
Future career advancement opportunities