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QVC Japan

Manager, Customer Insight & Analytics

QVC Japan

. Lead the Japan Consumer Insights and Analytics team .

Posted 11/4/2026full-timeChiba • JapanSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer insights and market research, utilizing quantitative and qualitative methodologies to drive strategic decision-making. Proficient in data analysis and visualization, with strong leadership capabilities in team development and stakeholder collaboration.

Highest-signal resume keywords
Consumer InsightsMarket ResearchQuantitative Research DesignData Analysis and VisualizationPeople Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Qualitative ResearchStatistical AnalysisUnstructured Data AnalysisKPI ImprovementCustomer SegmentationText AnalyticsCross-Platform Survey AnalysisCompetitive AnalysisBenchmarkingData Integration
Soft Skills
Problem-SolvingBusiness AcumenInterpersonal SkillsCollaboration SkillsInfluencing Skills
Tools & Technologies
TableauSASBusiness Intelligence ToolsDigital Analytics Platforms
Certifications & Qualifications
Certification in Primary Research Methodologies
Industry Keywords
RetailConsumer BehaviorMarket SizingVoice of the CustomerEconomic Data

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Lead the Japan Consumer Insights and Analytics team
  • Develop and lead consumer, market, and competitive research agendas aligned with business strategy and priorities
  • Apply quantitative and qualitative research, secondary research, ethnographic approaches, social media analysis, and expert interviews
  • Integrate transactional, behavioral, demographic, survey, business intelligence, digital analytics, and unstructured data to identify KPI improvement opportunities
  • Lead customer segmentation to identify new customer markets and improve targeting, brand, and customer strategies
  • Direct the Voice of the Customer program, including text analytics, multi-source synthesis, cross-platform survey analysis, and ad hoc analysis
  • Lead brand research, market sizing, competitive analysis, and benchmarking
  • Synthesize and visualize complex data and research findings into actionable recommendations
  • Select and manage third-party research vendors to ensure high-quality, on-time, and on-budget delivery
  • Build partnerships with business leaders and cross-functional stakeholders and translate business questions into research designs
  • Develop team capability through coaching, feedback, talent development, and performance management
  • Serve as a constructive influencer and business leader within Japan F&S and QVC Japan, sharing knowledge, methodologies, and best practices across teams and regions

Requirements

What you’ll need
  • 10+ years of experience in consumer insights, market research, qualitative research, or related fields
  • Above Bachelor’s degree required
  • Certification in primary research methodologies preferred
  • Strong expertise in quantitative and qualitative research design, analysis, interpretation, and presentation of results
  • Experience with secondary research and innovative research techniques
  • Strong knowledge of statistical analysis, unstructured data analysis, and the integration and interpretation of multiple data sources
  • Proficiency in data analysis and visualization tools such as Tableau, SAS, or similar platforms
  • Proven ability to turn data into a clear, compelling story, communicate insights persuasively to a wide range of stakeholders including senior leadership, and influence decision-making
  • High level of problem-solving ability, business acumen, prioritization skills, and comfort working independently in ambiguous environments
  • Strong interpersonal and collaboration skills, with the ability to work effectively across functions, management levels, and global teams
  • Experience in people management, coaching, feedback, talent development, and performance management
  • Experience in retail and familiarity with macro and semi-macro economic data are a plus
  • Native-level Japanese and business-level English proficiency

Benefits

Comp & perks
  • Competitive compensation
  • Paid time off
  • Employee assistance program
  • Parental leave
  • Paid volunteer hours
  • Amazing company discounts
  • Health care benefits starting on day 1 (US market)
  • 401(k) (US market)
  • Tuition reimbursement benefits (US market)
  • Equal employment opportunities and reasonable accommodations/support throughout the employment process