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Qventus, Inc

Director, Client Success – Periop

Qventus, Inc

. Lead, mentor, and develop a team of Client Success Partners .

Posted 10/9/2026full-timeRemote • United StatesLead💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Strategic Account Management and Client Success within the healthcare SaaS sector, with a strong focus on Perioperative Services and Patient Flow. Proven ability to lead teams, manage client relationships, and drive measurable outcomes through effective communication and strategic planning.

Highest-signal resume keywords
Strategic Account ManagementClient Success LeadershipHealthcare Operations ExpertiseComplex Client Relationship ManagementSaaS Solution Articulation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Health Score ManagementNPS ManagementContractual Performance GuaranteesAccount-Level Strategy DevelopmentCross-Sell Opportunity IdentificationOperational Improvement PlanningAI Platform AdvocacyCompetitive Selling Against EMR VendorsPerformance Metrics AnalysisTeam Performance Coaching
Soft Skills
Exceptional Communication SkillsPresentation SkillsConstructive Feedback DeliveryRelationship BuildingConflict Resolution
Industry Keywords
Perioperative ServicesPatient FlowCare CoordinationEnterprise Healthcare SaaSExecutive-Level Reference AccountsHealth System StructuresDecision-Making ProcessesClient Stakeholder AccountabilityPlatform AdoptionOperational Improvements

About the role

Key responsibilities & impact
  • Lead, mentor, and develop a team of Client Success Partners
  • Manage team performance against NPS, client health scores, referenceability, and expansion/renewal targets
  • Act as an escalation point for complex client issues while maintaining executive relationships
  • Own the strategic health and success of the Perioperative and PCC client portfolio
  • Manage contractual performance guarantees and platform benchmark outcomes
  • Develop and execute account-level strategies to secure client outcomes and maximize solution ROI
  • Hold the CSP team and client stakeholders accountable for success plans, platform adoption, and operational improvements
  • Advocate for Qventus’s value proposition and communicate how its AI platform drives superior results
  • Drive expansion and cross-sell opportunities by identifying new use cases and business cases
  • Ensure client renewals by demonstrating measurable value and establishing executive-level reference accounts
  • Manage complex client political landscapes and varied personalities at executive, clinical, and IT levels
  • Collaborate with Product, Engineering, Sales, and Delivery teams to translate client needs into product improvements and ensure successful deployment

Requirements

What you’ll need
  • 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company
  • 3+ years of experience directly managing and leading a client-facing or consulting team
  • Proven success coaching diverse work styles, career goals, and delivering supportive, constructive feedback that improves team performance
  • Proven ability to manage a significant book of business and achieve high net retention and expansion targets
  • Deep domain knowledge of healthcare operations, specifically Perioperative Services and/or Patient Flow/Care Coordination
  • Expert-level ability to navigate complex health system structures, politics, and decision-making processes
  • Experience in competitive selling or positioning against EMR vendors such as Epic or Cerner
  • Ability to articulate the value of a purpose-built, best-of-breed SaaS solution
  • Exceptional communication and presentation skills
  • Ability to convey complex technical and operational information to executive audiences
  • Employment contingent upon satisfactory completion of a pre-employment background investigation and drug test

Benefits

Comp & perks
  • Open Paid Time Off
  • Paid parental leave
  • Professional development
  • Wellness stipend
  • Technology stipend
  • Generous employee referral bonus
  • Employee stock option awards